搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

Learn More

Windows 7 and firefox download fails

  • 6 个回答
  • 14 人有此问题
  • 7 次查看
  • 最后回复者为 David_O

more options

download drivers using firefox get C;\users\appdata\local\temp\lj1018-hb-pnp-win64-en-15.exe could not be opened because an unknown error occurred. Try saving to disk first then open file. There is no option in the dialog to allow me to save to disk. This works fine when using IE.

download drivers using firefox get C;\users\appdata\local\temp\lj1018-hb-pnp-win64-en-15.exe could not be opened because an unknown error occurred. Try saving to disk first then open file. There is no option in the dialog to allow me to save to disk. This works fine when using IE.

所有回复 (6)

more options

Seems to be an HP Laser Jet driver: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?cc=us&lc=en&dlc=en&softwareitem=bi-58529-3

I didn't have problem downloading it (see screenshot).

If that's the file you want, could you try that link instead?

If necessary, start Firefox in Diagnose Firefox issues using Troubleshoot Mode in case an add-on is interfering with the download.

more options

This does not solve the issue. I tried safe mode with addon disabled and still get the same message. Your screen shot is not like what i get. I get the download dialog without save to disk option

more options

You have Firefox configured to save files to a permanent folder probably. You can change it in Tools | Options | General. Checkmark "Always ask me where to save files". There's a picture of it in this article: General options

Could you also go to Tools | Add-ons | Plugins and disable the WildTangent plugin. it may not necessarily be the cause of the problem, but it's not helpful either. See: http://en.wikipedia.org/wiki/WildTangent#Criticism

more options

Hi again. Tried all the changes you suggested and still no success. I am going to try abnd replace firefox and see if that improves things. Oh how I wish I had not bought a new machine with Win 7

more options

Do you have any security software installed which scans links? Examples are AVG Linkscanner, AVG Safe Search, McAfee Secure Scan, BitDefender Anti-Phishing.

If so, go to Tools | Add-ons | Extensions and disable them.

more options

Hi. This looks similar to another posting, see https://support.mozilla.com/en-US/questions/885109 I cannot be sure if it is exactly the same as the original post here, but it has some more details and may match some people's issue.

Alternatively try this http://kb.mozillazine.org/Unable_to_save_or_download_files

由David_O于修改