防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信，及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解
Open

I can't open and use Firefox because of a Side by Side error

Firefox 启动失败
Thomas Lefebvre
Thomas Lefebvre

Hello and I hope you are doing good,

Sadly for me it is absolutely not the case It has been a few days since I can't use Firefox at all. When I try to open it, it tells that there is a "side by side error" and that I should use sxstrace.exe. I did that and it tells me that It can't find mozglue, mozglue.MANIFEST, mozglue.DLL. I use Mozilla in French (it is my mother tongue), and it can't find them in French, English or in Neutral :

Thinking it was also linked to the Redistribuables Microsoft Visual C++, I just downloaded all of them again.

My version of Mozilla is 152.0.6.595 and I am on Windows 10.

Please I really need your help and don't want to lose any of my tabs, bookmarks and passwords as I was making very important research for my PHD studies.

Real thanks in advance for your help.

Hello and I hope you are doing good, Sadly for me it is absolutely not the case It has been a few days since I can't use Firefox at all. When I try to open it, it tells that there is a "side by side error" and that I should use sxstrace.exe. I did that and it tells me that It can't find mozglue, mozglue.MANIFEST, mozglue.DLL. I use Mozilla in French (it is my mother tongue), and it can't find them in French, English or in Neutral : Thinking it was also linked to the Redistribuables Microsoft Visual C++, I just downloaded all of them again. My version of Mozilla is 152.0.6.595 and I am on Windows 10. Please I really need your help and don't want to lose any of my tabs, bookmarks and passwords as I was making very important research for my PHD studies. Real thanks in advance for your help.
已附加屏幕截图

您需要登录才能回复。如果您还没账号，可以提出新问题。