Mozilla VPN freezes when opened, locks my computer so bad I have to reboot.
Every other day or so VPN attempts to connect to my chosen location and just freezes. Cannot connect, tries to verify connection, and then just hangs. I can't close it, even with Task Manager. I have to reboot my computer (win 10) and that takes 4 minutes and 40 seconds - I timed it. It makes me not want to use the VPN. I have tried asking VPN for recommended sites and even after trying them it still won't connect.
Very Frustrating. Not worth paying for if I can't connect.
Thanks . . . Alan
Also frustrating that I cannot contact support directly but must use this forum. The "make contact " box in the app will not work either.
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Also frustrating that I cannot contact support directly but must use this forum. The "make contact " box in the app will not work either.
You must have missed the Mozilla VPN product on https://support.mozilla.org/en-US/questions/new
Hi,
Mozilla VPN is one of Mozilla's premium products. In order to get premium support from a dedicated agent, please submit your question with your Mozilla VPN app by going to Settings > Help > Contact Support. Alternatively, you can sign in to the Mozilla account connected to your subscription here (if not already) and then use this link.