Lost firefox data after password reset
I logged into my firefox account on my mobile to sync all the data from my PC. But I didn't remember the password and did not have access to my PC. So I reset my firefox password and that caused all data to be deleted like passwords and bookmarks. What can I do to recover that? Please help.
I logged into my firefox account on my mobile to sync all the data from my PC. But I didn't remember the password and did not have access to my PC. So I reset my firefox password and that caused all data to be deleted like passwords and bookmarks. What can I do to recover that? Please help.
所有回复 (2)
Hi,
If you haven't used a recovery key, your data has been erased and there's not way to recover it. For more details, see How to change or reset your Mozilla account password.
If you used a recovery key, but still lost your data, please reach out to our dedicated support for Mozilla accounts.
Please note, however, that you should still be able to access local data on your PC (and sync it again).