Hi,

You're currently posting in the English forum and we can't guarantee that a community member who speaks your language will be able to assist you here. That said, we’ll see if someone is able to help.

In the meantime, you might want to check out the Get community support article, which may be available in your language.

Thanks for your patience!

你好，我建议你分别上传一下两台电脑上的Firefox的“关于”页面。这样可以帮助我更快的分析问题。请查看附件，了解如何上传文件。

要了解如何打开“关于”页面，请看这篇文章：https://support.mozilla.org/zh-CN/kb/%E5%A6%82%E4%BD%95%E7%9F%A5%E9%81%93%E6%82%A8%E7%9A%84%20Firefox%20%E7%89%88%E6%9C%AC