Telstra email password
My email account with Telstra was suspended following scam privacy issues.
Telstra tech help then assisted me in setting a new password. This password works with Telstra Webmail, but not with my preferred email Thunderbird.
I find the format of Thunderbird much easier and tidier than Webmail, and would like to continue receiving and sending my email through Thunderbird.
But despite many attempts to use my new password on Thunderbird, it will not recognise it. I would appreciate any help on the matter please.
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Did you edit the stored password?
- In Settings > Privacy & Security
- Scroll down to Passwords section
- click on 'Saved Passwords'
- Click on 'Show Passwords'
If prompted for password: If you have previously set up to use 'Primary Password' then enter the Primary Password - do not be confused this is not a mail account password. If you have not set up 'Primary Password' then you ay see a 'Windows Security' window asking for password. When you start computer and enter user account password to see desktop - that is the password you need to enter.
Mail account will have two lines, one for incomin and one for outgoing smtp.
- Right click on each line and select 'Edit Password'
- Completely clear all content and then carefully type the correct password.
- When finished, click on 'Close'
Now Exit Thunderbird , wait a few moments for background processes to complete and restart Thunderbird. It should then use the updated password.