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firefox is already running but is not responding

Firefox 启动失败
SuMo Bot 已回复
ahmet ozdemir
ahmet ozdemir

Hi, We are using Horizon VDI terminal server. Firefox is installed on these servers. Some users get Firefox is already running but is not responding error. Ending Firefox via task manager does not work. I log off the user and have them log in again, but it does not work.

When I check, I see that the user's profile file cannot be created on any terminal server.

Is there a solution to this problem?

Hi, We are using Horizon VDI terminal server. Firefox is installed on these servers. Some users get Firefox is already running but is not responding error. Ending Firefox via task manager does not work. I log off the user and have them log in again, but it does not work. When I check, I see that the user's profile file cannot be created on any terminal server. Is there a solution to this problem?
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ahmet ozdemir
ahmet ozdemir 提问者
定位到答案原位置

选择的解决方案

Hi jonzn4SUSE, The problem is solved. I saw that Horizon VDI Firefox profile files are kept in a different location.

As suggested in the solution, I deleted AppData>Local>Mozilla>Firefox profile files. I recreated them.

Thank you for your suggestions.

由ahmet ozdemir于修改

所有回复 (5)

SuMo Bot
SuMo Bot

What OS? What version of Firefox? Here's what AI says. https://www.google.com/search?q=firefox+is+already+running+but+is+not+responding+on+Horizon+VDI+terminal+server&client=firefox-b-1-d&sca_esv=b4f1a4e5dd378925&ei=f-_VZ-70ApGq5NoP_O3SwQE&ved=0ahUKEwiusLGtgo2MAxURFVkFHfy2NBgQ4dUDCBA&uact=5&oq=firefox+is+already+running+but+is+not+responding+on+Horizon+VDI+terminal+server&gs_lp=Egxnd3Mtd2l6LXNlcnAiT2ZpcmVmb3ggaXMgYWxyZWFkeSBydW5uaW5nIGJ1dCBpcyBub3QgcmVzcG9uZGluZyBvbiBIb3Jpem9uIFZESSB0ZXJtaW5hbCBzZXJ2ZXJI0yNQuQdYsBhwAXgBkAEAmAFUoAH7AqoBATW4AQPIAQD4AQH4AQKYAgWgAssCwgIKEAAYsAMY1gQYR8ICDRAAGIAEGLADGEMYigXCAgoQABiABBhDGIoFwgIFEAAYgATCAgYQABgWGB7CAggQABgWGAoYHsICCxAAGIAEGIYDGIoFwgIIEAAYgAQYogTCAggQABiiBBiJBZgDAIgGAZAGCpIHATWgB7Mc&sclient=gws-wiz-serp

由jonzn4SUSE于修改

ahmet ozdemir
ahmet ozdemir 提问者

Hi jonzn4SUSE, Windows Server 2019 Version 1809 17763.5567 Firefox 133.0

I have restarted all the servers the user is logged in on. it doesn't work.

The only finding I see is AppData>Local>Mozilla>Firefox = There is no user specific "Profiles" file. it doesn't seem to be creating.

Yes, I have looked into these solutions. There is no result yet. https://support.mozilla.org/en-US/kb/firefox-already-running-not-responding

由ahmet ozdemir于修改

SuMo Bot
SuMo Bot

It will be difficult for someone to troubleshoot unless they have access to a similar environment. Sounds like a job for someone in a Horizon VDI terminal Server forum. Maybe someone at Mozilla has access to a similar setup and can chime in.

由jonzn4SUSE于修改

ahmet ozdemir
ahmet ozdemir 提问者

选择的解决方案

Hi jonzn4SUSE, The problem is solved. I saw that Horizon VDI Firefox profile files are kept in a different location.

As suggested in the solution, I deleted AppData>Local>Mozilla>Firefox profile files. I recreated them.

Thank you for your suggestions.

由ahmet ozdemir于修改

SuMo Bot
SuMo Bot

OUTSTANDING!!!