搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

Learn More

Whole desktop goes black screen sometimes starting videos

  • 2 个回答
  • 0 人有此问题
  • 56 次查看
  • 最后回复者为 Fiaking

more options

Hello! I have used Firefox on and off so I don't have a time frame of when this would have started exactly, but I have had some random completely black screens on both of my monitors dating back to at least 2-3 weeks ago that can only be fixed by powering down the entire PC. I've reinstalled my (NVIDIA) GPU drivers, rearranged display-port cables and just about anything before finally finding a fix, switching to edge. So far I've gone a week without black screening when with Firefox I'd get around 4 give or take a week (some days getting to 3 alone). I don't know what could cause it but I have noticed it only happens when first starting a video. Mostly YouTube but other video sites seem to have also caused it occasionally, I would just like to know what could be causing this, as I do prefer Firefox vastly and would like to switch back as soon as I can.

Will provide anything else as necessary!

Hello! I have used Firefox on and off so I don't have a time frame of when this would have started exactly, but I have had some random completely black screens on both of my monitors dating back to at least 2-3 weeks ago that can only be fixed by powering down the entire PC. I've reinstalled my (NVIDIA) GPU drivers, rearranged display-port cables and just about anything before finally finding a fix, switching to edge. So far I've gone a week without black screening when with Firefox I'd get around 4 give or take a week (some days getting to 3 alone). I don't know what could cause it but I have noticed it only happens when first starting a video. Mostly YouTube but other video sites seem to have also caused it occasionally, I would just like to know what could be causing this, as I do prefer Firefox vastly and would like to switch back as soon as I can. Will provide anything else as necessary!

被采纳的解决方案

Fiaking said

Mostly YouTube

It might help with youtube to install h264ify.

It shouldn't happen if you disable hardware acceleration. You can disable it just for video by going to about:config in the address bar and changing media.hardware-video-decoding.enabled to false then restarting the browser.

If you want to investigate further and get acceleration working, you can try disabling the following:

media.wmf.low-latency.enabled
gfx.webrender.dcomp-video-overlay-win
media.wmf.zero-copy-nv12-texture
gfx.direct3d11.reuse-decoder-device
gfx.webrender.compositor
定位到答案原位置 👍 1

所有回复 (2)

more options

选择的解决方案

Fiaking said

Mostly YouTube

It might help with youtube to install h264ify.

It shouldn't happen if you disable hardware acceleration. You can disable it just for video by going to about:config in the address bar and changing media.hardware-video-decoding.enabled to false then restarting the browser.

If you want to investigate further and get acceleration working, you can try disabling the following:

media.wmf.low-latency.enabled
gfx.webrender.dcomp-video-overlay-win
media.wmf.zero-copy-nv12-texture
gfx.direct3d11.reuse-decoder-device
gfx.webrender.compositor
more options

Thanks for the fast reply, I'll try the bottom first. And just admit defeat and turn acceleration off if that doesn't work.