搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

Learn More

Firefox on Android not working on mobile data

  • 8 个回答
  • 13 人有此问题
  • 164 次查看
  • 最后回复者为 ingitho

more options

Firefox on my android phone times out on any webpage whenever I am not connected to a Wi-Fi. All webpages and IP addresses timeout with no response. Same issue occurs on Firefox Beta app and Firefox Nightly. All other applications work as expected with full internet access on mobile data. The same pages/addresses respond as expected on Chrome and the built-in browser.

Simply put, all Firefox apps have no internet connectivity on mobile data.

Solutions I've attempted with no success or change: Re-install Firefox. Logging out of Firefox Sync. Clear Firefox data and cache. Disabling tracking protection. Disabling HTTPS-only mode. No proxy settings are enabled. Confirmed Firefox application has mobile data network privileges. Disabling, re-enabling mobile data network privs. Installing Firefox Beta and Firefox Nightly; same issue.

Another possibly related issue: Firefox does not follow routes from a Cisco AnyConnect VPN on my phone. Opening pages/IP addresses routed through the VPN are rejected or timeout as if the VPN is not active at all. The same pages/addresses respond as expected on Chrome and the built-in browser. This occurs over Wi-Fi as well, of course nothing works on mobile data as described above.

Device: Oneplus 8T (KB2003) OS: OxygenOS 13.1 (Android 13) Firefox version: 117.0.1

Firefox on my android phone times out on any webpage whenever I am not connected to a Wi-Fi. All webpages and IP addresses timeout with no response. Same issue occurs on Firefox Beta app and Firefox Nightly. All other applications work as expected with full internet access on mobile data. The same pages/addresses respond as expected on Chrome and the built-in browser. Simply put, all Firefox apps have no internet connectivity on mobile data. Solutions I've attempted with no success or change: Re-install Firefox. Logging out of Firefox Sync. Clear Firefox data and cache. Disabling tracking protection. Disabling HTTPS-only mode. No proxy settings are enabled. Confirmed Firefox application has mobile data network privileges. Disabling, re-enabling mobile data network privs. Installing Firefox Beta and Firefox Nightly; same issue. Another possibly related issue: Firefox does not follow routes from a Cisco AnyConnect VPN on my phone. Opening pages/IP addresses routed through the VPN are rejected or timeout as if the VPN is not active at all. The same pages/addresses respond as expected on Chrome and the built-in browser. This occurs over Wi-Fi as well, of course nothing works on mobile data as described above. Device: Oneplus 8T (KB2003) OS: OxygenOS 13.1 (Android 13) Firefox version: 117.0.1

被采纳的解决方案

Yep working on my device too. Anyconnect VPN routing is also working now.

Thanks to whoever resolved it at oneplus, android, and/or firefox :)

定位到答案原位置 👍 1

所有回复 (8)

more options

Hi

Does Firefox for Android access mobile data when the VPN is turned off?

有帮助吗?

more options

Hi Paul,

The VPN not working is a completely separate issue. Firefox on my phone does not display any signs of internet connectivity through mobile data, with or without a VPN active.

To be absolutely clear: 1. Firefox on my phone does not have internet access over mobile data. Other browsers and applications function perfectly normal with full internet access over mobile data. Once the phone is connected to a Wi-Fi, Firefox regains internet access.

2. Firefox is not able to route through the Cisco AnyConnect VPN on my phone, both over Wi-Fi and mobile data. Other applications route through the VPN as expected. This issue (2) begun before the issue above (1) started, so I was able to reproduce the problem (2) on both Wi-Fi and mobile data.

由ingitho于修改

有帮助吗?

more options

Having the exact same problem with OnePlus 9. Also tried all troubleshooting steps OP did, they didn't work on my phone either.

Today I enabled Network Logs with the app PCAPdroid and I think I found the cause.

When I use Chrome or Brave, they connect to the mobile provider's proxy under 194.48.124.7 (belongs to A1 Austria) with port 8001.

But Firefox tries to connect to port 80 and times out.

When I look into my mobile internet APN settings, it lists port 8001, not port 80. (See screenshot) My guess is that Firefox does not handle the APN proxy info correctly.

As to why it's only happening now, maybe my mobile provider switched proxy ports or had a redirect from 80 to 8001 which was turned off recently.

有帮助吗?

more options

I have the exact same problem (mobile data not working, I don't use VPN), and have also tried all of the things mentioned above by the OP.

I've had this problem for about two weeks also.

I'm using a OnePlus 10T 5G. Android 13, last updated August 5th

由Már Örlygsson 于修改

有帮助吗?

more options

I am having the same issue on a OnePlus Nord 2 also with A1 Telekom Austria. Looks like a OnePlus specific issue.

有帮助吗?

more options

This started out of the blue, some time early September, while the last OnePlus Android update was beginning of August. Something changed in Firefox that made it stop working on OnePlus devices. My device got an Android update (v13.1) this week and the problem persists.

BTW there are three other OnePlus devices in my household, all experiencing this problem.

由Már Örlygsson 于修改

有帮助吗?

more options

This has been fixed now

有帮助吗?

more options

选择的解决方案

Yep working on my device too. Anyconnect VPN routing is also working now.

Thanks to whoever resolved it at oneplus, android, and/or firefox :)

有帮助吗?

我要提问

您需要登录才能回复。如果您还没账号,可以提出新问题