搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

Learn More

Playstation/Sony website will not let me log in.

  • 5 个回答
  • 1 人有此问题
  • 1250 次查看
  • 最后回复者为 naxthortm

more options

Whenever I try to log into Playstation/Sony's website it keeps throwing this error:

A connection to the server could not be established. (18.3ec8d917.1629664264.c0ae22c)

I can log into it fine via Edge and any other browser but Firefox. I have also disabled all addons and reset my cache and history and still throws this error. It is a firefox issue.

Whenever I try to log into Playstation/Sony's website it keeps throwing this error: A connection to the server could not be established. (18.3ec8d917.1629664264.c0ae22c) I can log into it fine via Edge and any other browser but Firefox. I have also disabled all addons and reset my cache and history and still throws this error. It is a firefox issue.

被采纳的解决方案

I figured it out, I uninstalled Firefox and then searched for all mozilla folders in my %appdata% and deleted them. Then I reinstalled Firefox and it seemed to fix the issue. So something in one of those folders in Roaming, and Local had an issue.

定位到答案原位置 👍 0

所有回复 (5)

more options

You will need to show us the issue. Sounds like something is being blocked. It would help us help you if you the full browser.

由jonzn4SUSE于修改

more options

jonzn4SUSE said

You will need to show us the issue. Sounds like something is being blocked. It would help us help you if you the full browser.

Mine doesn't show third party cookies, it is on standard protection.

more options

What security software are you running? Can you try another account on the computer without logging into your Firefox account.

由jonzn4SUSE于修改

more options

jonzn4SUSE said

What security software are you running? Can you try another account on the computer without logging into your Firefox account.

I am running malwarebytes premium but it is only in Firefox. I can log in via chrome, edge, and internet explorer on the same PC. I also did a Firefox refresh and it still gives the same error. Firefox on iOS on my iPad allows me to login. I’ll try disabling my virus protection but I don’t think that’s it because it is working on other browsers. If it was my anti virus software it would be blocking it on the other browsers. Thus why it is a Firefox issue.

more options

选择的解决方案

I figured it out, I uninstalled Firefox and then searched for all mozilla folders in my %appdata% and deleted them. Then I reinstalled Firefox and it seemed to fix the issue. So something in one of those folders in Roaming, and Local had an issue.