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The zip code you supplied failed validation

  • 3 个回答
  • 1 人有此问题
  • 8 次查看
  • 最后回复者为 Andrew

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I would like to test Mozila VPN , but when i put all my name and credit card infomration together with my zip code (Canada), it give me the message "The zip code you supplied failed validation" i have tried many different options, with space , without space, even tried a USA zip code. But i always get this error. My bank or credit card is updated with my right address and zip code. How shoudl i fix this error?

I would like to test Mozila VPN , but when i put all my name and credit card infomration together with my zip code (Canada), it give me the message "The zip code you supplied failed validation" i have tried many different options, with space , without space, even tried a USA zip code. But i always get this error. My bank or credit card is updated with my right address and zip code. How shoudl i fix this error?

所有回复 (3)

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You shouldn't have any issues entering a Canadian zip code.

Please make sure the postal code you are using matches the one associated with the credit card. If you recently updated the information on your credit card account, please wait 24 hours.

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Andrew said

You shouldn't have any issues entering a Canadian zip code. Please make sure the postal code you are using matches the one associated with the credit card. If you recently updated the information on your credit card account, please wait 24 hours.

Hi Andrew.

As i said on my question, i am sure about my zip code and bank account, i hvae always used the same credit card with same zip code everywhere on internet...this problem is only at mozila website. PS: i have even used a wrong zip code and the errordoesnt change , it is always the same.

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Can you try again now?

Also, have you tried with a different credit card?

Regarding to trying a US zip code. Have you tried the following: Enter the three digits of your postal code plus two zeros. For example, if your postal code is A2B 3C4, the 5 digit number you should enter is 23400.

If the above doesn't work, try clearing your cache and cookies and disabling add-ons you have temporarily.