搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

Learn More

Security key does not respond and 10 digit code as well

  • 1 个回答
  • 1 人有此问题
  • 27 次查看
  • 最后回复者为 christ1

more options

Dear Reader, I had installed firefox in my phone and reset my phone so I lost the app generating codes. I have the security key which isn't a 10 digit code but many digits. How can I sign in my account and the app with my recovery key? Please note that because I had no other way to contact I have made this account but also the security key is a many digit number but the recovery code that is asked is only a 10 digit code. Can you help me?

Dear Reader, I had installed firefox in my phone and reset my phone so I lost the app generating codes. I have the security key which isn't a 10 digit code but many digits. How can I sign in my account and the app with my recovery key? Please note that because I had no other way to contact I have made this account but also the security key is a many digit number but the recovery code that is asked is only a 10 digit code. Can you help me?

所有回复 (1)

more options

You should use one of the backup codes you received when setting up 2-step authentication.