Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信，及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

Learn More

话题已存档。 如果需要帮助请提出新问题。

my firefox doesn't sync the bookmarks

  • 1 个回答
  • 1 人有此问题
  • 27 次查看
  • 最后回复者为 cor-el

hidamali
hidamali
more options

my firefox in my computer doesn't sync the bookmarks, and I typed :about:sync-log and I opened the last file: error-sync-1540522066731.txt

it shows:

1540522066692 Sync.LogManager DEBUG Flushing file log 1540522066700 Sync.SyncScheduler DEBUG Global Score threshold hit, triggering sync. 1540522066718 Sync.Service DEBUG User-Agent: Firefox/62.0.3 (Intel Mac OS X 10.13) FxSync/1.64.0.20181001155545.desktop 1540522066719 Sync.Service INFO Starting sync at 2018-10-26 10:47:46 in browser session AUEU3F8W7hkZ 1540522066719 Sync.Service DEBUG In sync: should login. 1540522066719 Sync.Service INFO User logged in successfully - verifying login. 1540522066723 Sync.BrowserIDManager DEBUG unlockAndVerifyAuthState re-fetched credentials and is returning: error.login.reason.account 1540522066723 Sync.Status DEBUG Status.login: error.login.reason.account => error.login.reason.account 1540522066723 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1540522066724 Sync.Service DEBUG Fetching unlocked auth state returned error.login.reason.account 1540522066724 Sync.ErrorHandler ERROR Sync encountered a login error 1540522066725 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1540522066728 Sync.Service DEBUG Exception calling WrappedLock: Error: Login failed: error.login.reason.account (resource://services-sync/service.js:868:15) JS Stack trace: onNotify@service.js:868:15 1540522066729 Sync.Service DEBUG Not syncing: login returned false.

what should I do now?

my firefox in my computer doesn't sync the bookmarks, and I typed :about:sync-log and I opened the last file: error-sync-1540522066731.txt it shows: 1540522066692 Sync.LogManager DEBUG Flushing file log 1540522066700 Sync.SyncScheduler DEBUG Global Score threshold hit, triggering sync. 1540522066718 Sync.Service DEBUG User-Agent: Firefox/62.0.3 (Intel Mac OS X 10.13) FxSync/1.64.0.20181001155545.desktop 1540522066719 Sync.Service INFO Starting sync at 2018-10-26 10:47:46 in browser session AUEU3F8W7hkZ 1540522066719 Sync.Service DEBUG In sync: should login. 1540522066719 Sync.Service INFO User logged in successfully - verifying login. 1540522066723 Sync.BrowserIDManager DEBUG unlockAndVerifyAuthState re-fetched credentials and is returning: error.login.reason.account 1540522066723 Sync.Status DEBUG Status.login: error.login.reason.account => error.login.reason.account 1540522066723 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1540522066724 Sync.Service DEBUG Fetching unlocked auth state returned error.login.reason.account 1540522066724 Sync.ErrorHandler ERROR Sync encountered a login error 1540522066725 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1540522066728 Sync.Service DEBUG Exception calling WrappedLock: Error: Login failed: error.login.reason.account (resource://services-sync/service.js:868:15) JS Stack trace: onNotify@service.js:868:15 1540522066729 Sync.Service DEBUG Not syncing: login returned false. what should I do now?

所有回复 (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You posted a Firefox/62.0.3 log as I see that Firefox version in the log you posted. You appear to have already updated to the current release Firefox 63.0, so you seem to have posted an older Sync log.

If you use Sync then best is to disconnect Sync temporarily during troubleshooting.

You can check for problems with the places.sqlite database (bookmarks and history) in the Firefox profile folder.

  • use "Verify Integrity" on the "Help -> Troubleshooting Information" (about:support) page
    in case errors are reported close and restart Firefox and retry

See also:

If "Verify Integrity" on the "Help -> Troubleshooting Information" (about:support) page cannot repair places.sqlite then remove all places.sqlite files in the Firefox profile folder. Firefox will rebuild places.sqlite and restore the bookmarks from a recent JSON backup in the bookmarkbackups folder.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.