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emails not coming through

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  • 1 人有此问题
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  • 最后回复者为 Chris Ilias

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I have taken over as Clerk to St Mary Hoo and have been given a new laptop with all the software installed. New emails are not coming through and although I can send emails the system does not save to SENT items. I need to be able to speak to someone to help me.

I have taken over as Clerk to St Mary Hoo and have been given a new laptop with all the software installed. New emails are not coming through and although I can send emails the system does not save to SENT items. I need to be able to speak to someone to help me.

被采纳的解决方案

Hi stmaryhoo, Could you try the solutions in the following article, and see if any of them help: Cannot receive messages

If the problem still occurs, we'll need some more info about your Thunderbird setup.

  1. Go to [=] > Help > Troubleshooting Information then click Copy text to Clipboard.
  2. Go to https://pastebin.mozilla.org/ and go to Edit > Paste to paste the info from your Troubleshooting Information page.
  3. In Firefox, click on the three dots to the right of the address, and select Copy Link.
  4. Open a reply to this post, and go to Edit > Paste to paste the link to your troubleshooting information.
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选择的解决方案

Hi stmaryhoo, Could you try the solutions in the following article, and see if any of them help: Cannot receive messages

If the problem still occurs, we'll need some more info about your Thunderbird setup.

  1. Go to [=] > Help > Troubleshooting Information then click Copy text to Clipboard.
  2. Go to https://pastebin.mozilla.org/ and go to Edit > Paste to paste the info from your Troubleshooting Information page.
  3. In Firefox, click on the three dots to the right of the address, and select Copy Link.
  4. Open a reply to this post, and go to Edit > Paste to paste the link to your troubleshooting information.