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installed new version of firefox on windows 7 and browser hangs after openng

  • 2 个回答
  • 1 人有此问题
  • 70 次查看
  • 最后回复者为 gmarques

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Installed firefox quantum version 61 64 bit on windows 7. After browser opens and tries to load page it doesn't respond. If I type in web address it doesn't respond. Installed it several times and restarted pc and still same problem. Previous version worked fine..

Installed firefox quantum version 61 64 bit on windows 7. After browser opens and tries to load page it doesn't respond. If I type in web address it doesn't respond. Installed it several times and restarted pc and still same problem. Previous version worked fine..

被采纳的解决方案

Hi, give this a try please : uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files , C:\Program Files(x86) & C:\ProgramData Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do :

Reinstall with Current Release Firefox 61.0.0 with a Full Version Installer

Please let us know if this solved your issue or if need further assistance.

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选择的解决方案

Hi, give this a try please : uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files , C:\Program Files(x86) & C:\ProgramData Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do :

Reinstall with Current Release Firefox 61.0.0 with a Full Version Installer

Please let us know if this solved your issue or if need further assistance.

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Pro lem fixed. Thanks