Changed my email but your using my old one which will go away
I changed my email many months ago - my old email is currently listed as "secondary". Mozilla has never used my new email my old one continues to be used for communication. The old one is no longer used and I want to delete it as secondary - where/how can this be done? Thank you
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Hi,
In case you are talking about your Sync account - would you please take a look at this article :
https://support.mozilla.org/en-US/kb/change-primary-email-address-firefox-accounts
However, if you are talking about an email account that you use with Thunderbird as your email client - you can post your question on the Thunderbird support forum :
https://support.mozilla.org/en-US/products/thunderbird
(Click on 'Ask a Question' at the top of the page)
If none of the above covers your problem : please, let us know !
Thank you for your response - the response allows me to add a secondary email but it doen't have a delete option.
I am trying to get Mozilla Firefox to use primary email for messages and not my secondary which is why I'm trying to delete it. Please help me to receive messages on my primary, my plan is to stop using the secondary email in the future. Thank you
If you followed the the steps here :
https://support.mozilla.org/en-US/kb/change-primary-email-address-firefox-accounts
and that didn't work - I will call for help.
As nobody has been able to come up with a solution for you yet, I have just sent an email to an Administrator.
As we're dealing with different time zones - you may have to wait a little longer before somebody comes to your rescue. But hang in there !
SteveBSU22 said
Thank you for your response - the response allows me to add a secondary email but it doen't have a delete option.
The link in the help article is the exact one that will work in 58 and 59. You need to copy and paste the link directly in a new window. It is tricky and will be made part of the product in the next version I hope.
https://accounts.firefox.com/settings?canChangeEmail=true
Login, then log out or use a private window if you are hitting a cached page.
Sorry for the trouble.
I am not seeing my old email listed as secondary in my profile - strange I used to see it. At this point I am going to see to what email address Mozilla Firefox communication is set to - if its to my old email address, I will need to find out where I can change it. Thank you
Ok, if it is not showing up, you need to verify the new address.
The other work around is to disconnect the account and create a new one with the same local profile. Sync is not a back up , so it would sync all the information that is locally stored.