搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

Learn More

Videos in netflix doesn't play

  • 1 个回答
  • 2 人有此问题
  • 10 次查看
  • 最后回复者为 Shadow110

more options

Since I update to version 57 of Firefox, the videos in Netflix doens't play. I only get black screen. I disabled Adblock Plus and Ghostery but it didn't help. In Explorer Netflix works fine. Any suggestions?

Since I update to version 57 of Firefox, the videos in Netflix doens't play. I only get black screen. I disabled Adblock Plus and Ghostery but it didn't help. In Explorer Netflix works fine. Any suggestions?

所有回复 (1)

more options

If you got a recent update from Win 10 then it is known as it broke Firefox It is being worked on. But Please try this :

In Firefox Safe mode these changes are effective:

  • all extensions are disabled (about:addons)
  • default theme is used (no persona)
  • userChrome.css and userContent.css are ignored (chrome folder)
  • default toolbar layout is used (file: localstore-safe.rdf)
  • Javascript JIT compilers are disabled (prefs: javascript.options.*jit)
  • hardware acceleration is disabled (Options > Advanced > General)
  • plugins are not affected
  • preferences are not affected

TEST................... If it works in Safe Mode then it is possible a extension or your Profile. Disable all Extensions and Test ......................

If still issues : Create a new profile as a test to check if your current profile is causing the problem. See Creating a profile :

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem. Never work with original files.

Please let us know if this solved your issue or if need further assistance.