Hello, try using the secure versions of these sites https://mail.google.com and https://mail.yahoo.com !

Those are the sites getting blocked. I guess I could have included the HTTPS://, but I figured it was a given.

So did it work?

No, that does not work. Like I just said, I should have included the https:// in my title because the URLs you listed are already the ones I attempted to use.

https://mail.google.com https://mail.yahoo.com

Both sites fail to open, and I am sure it is because of Securly, our web filtering solution for the school district. I am not offered the opportunity to create an exception. My guess is that Mozilla needs to acknowledge Securly as a legitimate intermediary.

ugh. To go a step further, https://search.yahoo.com fails to work under the same circumstances. Luckily, Google's protocol ID doesn't change from www for their searches.

It is up to the school to do something about the infrastructure -- please contact them and let them know what's up!

Actually, I am that guy for the school district, which is why I am on Mozilla's support site requesting assistance. Our state mandates that we protect students, so we use a web filtering company called Securly. It is not an appliance located in our infrastructure because it is used for our 1-to-1 environment that protects students on their tablets even when they are at home.

I was hoping to find a solution with Mozilla, but this is probably the wrong place to have started. Can you direct me to a URL, phone #, etc. to create an escalated ticket?

OR

Would you recommend that I work with Securly and request that they reach out to Mozilla?

Hi anthonyc,

This has been escalated, we'll see if we can get more info on this.

Thank you so much. If there is anything I need to do by contacting Securly, I am glad to do so.

Hi anthonyc,

I checked and it looks like since filtering software is third party software there's no much we can help with on our side :(. Check the ESR mailing list here, you might be able to find more info.

Thanks for looking into this further. While I am not happy with the answer, I appreciate the effort.  :(

I will bring the issue up with Securly for their insight.

I guess I should have started with Securly. :)

I installed their certificate as an authority, and now all of the sites load.

Glad to hear it was solved!