搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

As my Profile shows, my iMac crashed on April 27 @ 5:03 PM, all my Firefox data was lost and the Bookmmark Backup only shows data from after the crash!kos

  • 5 个回答
  • 1 人有此问题
  • 1 次查看
  • 最后回复者为 FredMcD

more options

My Firefox and email crashed simultaneously.

From my profile information, here's the date that my Firefox crashed:

My Firefox and email crashed simultaneously. From my profile information, here's the date that my Firefox crashed:

所有回复 (5)

more options

I could not upload my screen shots to this help system.

I'll try to do this here. Th attached mages are supposed to be screen shots showing my crash date and the Bookmark Backup files, which are essentially empty!

My bookmark back up is essentially empty because it shows nothing from before the crash on April 27th. Is there a way to restore my Firefox to a time before the crash - say April 27th at noon?

more options

I have yet to see a reply...

more options

We do not live here.

Hi,

The people who answer questions here, for the most part, are other Firefox users volunteering their time (like me), not Mozilla employees or Firefox developers.

If you want to leave feedback for Firefox developers, you can go to the Firefox Help menu and select Submit Feedback... or use this link. Your feedback gets collected at http://input.mozilla.org/, where a team of people read it and gather data about the most common issues.

more options

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Press the Reply button. Now go to the reply box and paste them in.

aboutcrashesFx29

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

more options

Look on your desktop. Do you see a folder called; Old Firefox?

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible


Type about:profiles<enter> in the address bar. How many profiles are listed? How many should be there?