Windows 10 reached EOS (end of support) on October 14, 2025. For more information, see this article.

Avatar for Username

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信，及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

话题已存档。 如果需要帮助请提出新问题。

can't login to sync, server does not respond

  • 3 个回答
  • 1 人有此问题
  • 14 次查看
  • 最后回复者为 philipp

jkruijt
jkruijt
更多选项

When I try to login to Sync, Sync does not log me in and not even reject my password. Please see attached file for a screen print. This screen does not end nor change anymore.

When I try to login to Sync, Sync does not log me in and not even reject my password. Please see attached file for a screen print. This screen does not end nor change anymore.

所有回复 (3)

jkruijt
jkruijt 提问者
更多选项

I tried to attached a file to the question but clearly it isn't. So hereby...

Paul
Paul
  • Top 10 Contributor
  • Moderator
更多选项

Hi

Earlier today I was made aware of an issue whereby the login credentials were not being accepted where the email address was being entered in a different case to the one that you registered with. A fix is being made to the Sync systems very soon that should correct this behaviour.

Apologies for the inconvenience, but I recommend that you try again over the next few days.

philipp
philipp
  • Moderator
更多选项

there is also a seperate issue that the login form is hanging when you are using firefox in private browsing mode or never store history. this issue will be solved when you update to firefox 50.1.0...