Thunderbird still hanging up.
So far, I've gone thru all of the recommendations people have given me for this problem and nothing has worked. When typing an email, everything freezes up. Some times it will free up after a few seconds, other times after a few minutes. I can not find any error logs showing why. Here is the troubleshooting info. I've taken everything away from F secure. I can't attach the file with the info so I will include it inline. Can TB be refreshed like FF? Without loosing anything?
Troubleshooting Information
Application Basics
Name: Thunderbird Version: 38.6.0 User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.6.0 Profile Folder: Show Folder
(Local drive) Application Build ID: 20160211132445 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account3:
INCOMING: account3, , (pop3) pop3.frontier.com:995, SSL, passwordCleartext
OUTGOING: smtp.frontier.com:465, SSL, passwordCleartext, true
Crash Reports http://crash-stats.mozilla.com/report/index/bp-504ca0d5-caad-48a9-b9b0-1383b2140811 (8/11/2014)
Extensions
Auto Zoomer, 1.0, true, autozoomer@sergem.org
Duplicate Contact Manager, 0.9.2, true, {b4447f60-db9c-11da-a94d-0800200c9a66}
Zoom Button for Thunderbird, 0.0.8, true, ZoomButton@accessfirefox.org
Important Modified Preferences
Name: Value
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
dom.max_chrome_script_run_time: 0
extensions.lastAppVersion: 38.6.0
font.default.x-western: serif
font.name.monospace.el: Consolas
font.name.monospace.tr: Consolas
font.name.monospace.x-baltic: Consolas
font.name.monospace.x-central-euro: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.tr: Calibri
font.name.sans-serif.x-baltic: Calibri
font.name.sans-serif.x-central-euro: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Calibri
font.name.serif.el: Cambria
font.name.serif.tr: Cambria
font.name.serif.x-baltic: Cambria
font.name.serif.x-central-euro: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.tr: 14
font.size.fixed.x-baltic: 14
font.size.fixed.x-central-euro: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.tr: 17
font.size.variable.x-baltic: 17
font.size.variable.x-central-euro: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 20
gfx.direct2d.disabled: false
gfx.direct3d.last_used_feature_level_idx: 0
layers.acceleration.disabled: false
mail.openMessageBehavior.version: 1
mail.winsearch.enable: true
mail.winsearch.firstRunDone: true
mail.winsearch.global_reindex_time: 1391492869
mailnews.database.global.datastore.id: d31f895e-3788-45d1-afde-333124ab374
network.cookie.cookieBehavior: 1
network.cookie.lifetimePolicy: 2
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1457925912
places.history.expiration.transient_current_max_pages: 104858
plugin.importedState: true
privacy.donottrackheader.enabled: true
security.default_personal_cert: Select Automatically
Graphics
Adapter Description: AMD Radeon HD 6450
Vendor ID: 0x1002
Device ID: 0x6779
Adapter RAM: 512
Adapter Drivers: aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
Driver Version: 15.201.1151.1008
Driver Date: 11-4-2015
Direct2D Enabled: true
DirectWrite Enabled: true (10.0.10240.16430)
ClearType Parameters: Gamma: 2200 Pixel Structure: R
WebGL Renderer: false
GPU Accelerated Windows: 2/2 Direct3D 11
AzureCanvasBackend: direct2d 1.1
AzureSkiaAccelerated: 0
AzureFallbackCanvasBackend: cairo
AzureContentBackend: direct2d 1.1
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.10.10
4.10.10
NSS
3.19.2.2 Basic ECC
3.19.2.2 Basic ECC
NSS Util
3.19.2.2
3.19.2.2
NSS SSL
3.19.2.2 Basic ECC
3.19.2.2 Basic ECC
NSS S/MIME
3.19.2.2 Basic ECC
3.19.2.2 Basic ECC
所有回复 (9)
Good general information on Performance issues.
Thanks for providing Troubleshooting Information. I notice you have hardware acceleration enabled. Suggest you disable this to see if things improve. 'Tools' > 'Options' > 'Advanced' > 'General' tab or 'Menu icon' > 'Options' > 'Options' > 'Advanced' > 'General' tab uncheck: 'Use hardware acceleration when available' click on OK
All sorts of things can cause a slowdown. Updates being performed in the background can do it. eg: Windows update, Java, Adobe etc - these you set to check and notify you instead of just updating by default. Then you can choose a better time for updating. Anti-Virus software will also get updates, but you may prefer to have these auto updated.
Toad-Hall said
Good general information on Performance issues. Thanks for providing Troubleshooting Information. I notice you have hardware acceleration enabled. Suggest you disable this to see if things improve. 'Tools' > 'Options' > 'Advanced' > 'General' tab or 'Menu icon' > 'Options' > 'Options' > 'Advanced' > 'General' tab uncheck: 'Use hardware acceleration when available' click on OK All sorts of things can cause a slowdown. Updates being performed in the background can do it. eg: Windows update, Java, Adobe etc - these you set to check and notify you instead of just updating by default. Then you can choose a better time for updating. Anti-Virus software will also get updates, but you may prefer to have these auto updated.
OK. All that has been done and will now need to wait and see.
I need to state very clearly that the hanging up only occurs when typing an email. I will get maybe a complete sentence typed and then will have to wait until TB makes up it's mind to allow more.
Al Moon (andythebeagle)
由andythebeagle于修改
Try to start Windows in safe mode with networking enabled. - Win10 http://windows.microsoft.com/en-us/windows-10/change-startup-settings-in-windows-10#v1h=tab01
Still in Windows safe mode, start Thunderbird in safe mode. - https://support.mozilla.org/en-US/kb/safe-mode
Does the problem go away?
christ1 said
Try to start Windows in safe mode with networking enabled. - Win10 http://windows.microsoft.com/en-us/windows-10/change-startup-settings-in-windows-10#v1h=tab01 Still in Windows safe mode, start Thunderbird in safe mode. - https://support.mozilla.org/en-US/kb/safe-mode Does the problem go away?
After your PC restarts to the Choose an option screen, select Troubleshoot > Advanced options > Startup Settings > Restart.
"...restarts to the Choose an option screen" never happens.
I spent some time trying to get there thru the Control Panel and that just produces dead ends.
Any ideas about what to try next? I'll keep playing with it tonight to see if there is a path to safe start Win10.
Tks, Al
Microsoft really is a pain when it comes to their new supposedly easy method of accessing Safe Mode with Networking. I can appreciate your difficulty as I had to do this on daughters laptop when I was getting a BSOD due to graphics driver not being updated correctly. Try the info at this link as it is more detailed with images.
Thanx. I will let you know if this works. However, not for a couple days.
did it work?
In the meantime, how about starting Thunderbird in its own safe mode?
https://support.mozilla.org/en-US/kb/safe-mode
You have a couple of add-ons I am not familiar with. They both appear to be related to zooming and I infer that means you have issues with text size. If so, there are better ways of adjusting text size without using add-ons.
http://xenos-email-notes.simplesite.com/417754775
(I need to update that article. In current Thunderbird, "Western" has been replaced by "Latin" and "Other writing systems" now implies Unicode.)
由Zenos于修改