Windows 10 已于2025年10月14日停止支持。如果您正在使用 Windows 10，参见 这篇文章。

Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信，及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解
话题已存档。 如果需要帮助请提出新问题。
Solved 已存档

I can not upload attachments with firefox in yahoo mail

Firefox 其他
philipp 已回复
fpolito
fpolito

I can not attach any files using firefox 43.0.4 in yahoo mail. I tried everything recommended in the forums but nothing worked. I even tried resetting firefox to the original settings with no add ons. I tried it in safe mode and the problem still happens. I receive the following error: Please check your internet connection We are unable to communicate with your inbox. You can also reload the page to try to reconnect. How do I fix my internet connection? I'm connected but still cannot access mail Error 18

My internet connection is working fine. I checked it and I can upload attachments using safari and google. Do you have any other suggestions other than want was suggested in the forums?

Thanks,

Frank

I can not attach any files using firefox 43.0.4 in yahoo mail. I tried everything recommended in the forums but nothing worked. I even tried resetting firefox to the original settings with no add ons. I tried it in safe mode and the problem still happens. I receive the following error: Please check your internet connection We are unable to communicate with your inbox. You can also reload the page to try to reconnect. How do I fix my internet connection? I'm connected but still cannot access mail Error 18 My internet connection is working fine. I checked it and I can upload attachments using safari and google. Do you have any other suggestions other than want was suggested in the forums? Thanks, Frank

所有回复 (4)

philipp
philipp
  • Moderator

选择的解决方案

hi frank, are you running "trusteer" software on your device by chance? it has been identified as a cause for many upload issues recently... see https://support.mozilla.org/en-US/questions/1102907 for example.

fpolito
fpolito 提问者

Yes I am. I am going to try to uninstall it and see what happens. I thank you for your quick response. I love the browser and want to continue using it. I will let you know.

fpolito
fpolito 提问者

I disabled trusteer and it solved my problem, who would think. Thanks again.

philipp
philipp
  • Moderator

hi again fpolito, trusteer has released an update in the meantime that should address the issue. could you please check for us, that on the latest version of trusteer (here's how to update: http://www.trusteer.com/User-Guides/R.../333.htm) there is no longer a problem with uploading files even when trusteer is active and get back to us with this info?

thanks a lot!