SMTP Server Timeout recurring problem
Hello all! MY issue is this. Our work computers use thunderbird to recieve emails from clients and to send emails to clients. We all have accounts to our website stepainting.com and this issue just recently started happening. This is day two of this problem and I dont want to have to deal with this all the time.
Sometime around the morning the emails stop working. We keep getting a SMTP server timed out message and we don't know whats wrong.
Heres our troubleshooting information
Application Basics
Name: Thunderbird Version: 31.7.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:31.0) Gecko/20100101 Thunderbird/31.7.0 Profile Folder: Show Folder
(Local drive) Application Build ID: 20150507114201 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts
account1:
INCOMING: account1, , (imap) mail.stepainting.com:143, alwaysSTARTTLS, passwordCleartext
OUTGOING: mail.stepainting.com:587, alwaysSTARTTLS, passwordCleartext, true
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account3:
INCOMING: account3, , (imap) mail.stepainting.com:143, alwaysSTARTTLS, passwordCleartext
OUTGOING: mail.stepainting.com:587, alwaysSTARTTLS, passwordCleartext, true
account4:
INCOMING: account4, , (imap) mail.stepainting.com:143, alwaysSTARTTLS, passwordCleartext
OUTGOING: mail.stepainting.com:587, alwaysSTARTTLS, passwordCleartext, true
account5:
INCOMING: account5, , (imap) mail.stepainting.com:143, alwaysSTARTTLS, passwordCleartext
OUTGOING: mail.stepainting.com:587, alwaysSTARTTLS, passwordCleartext, true
account6:
INCOMING: account6, , (imap) mail.stepainting.com:143, alwaysSTARTTLS, passwordCleartext
OUTGOING: mail.stepainting.com:587, alwaysSTARTTLS, passwordCleartext, true
account7:
INCOMING: account7, , (imap) mail.stepainting.com:143, alwaysSTARTTLS, passwordCleartext
OUTGOING: mail.stepainting.com:587, alwaysSTARTTLS, passwordCleartext, true
Crash Reports
Extensions
Important Modified Preferences
Name: Value
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
extensions.lastAppVersion: 31.7.0
font.internaluseonly.changed: false
font.name.monospace.el: Consolas
font.name.monospace.tr: Consolas
font.name.monospace.x-baltic: Consolas
font.name.monospace.x-central-euro: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.tr: Calibri
font.name.sans-serif.x-baltic: Calibri
font.name.sans-serif.x-central-euro: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Calibri
font.name.serif.el: Cambria
font.name.serif.tr: Cambria
font.name.serif.x-baltic: Cambria
font.name.serif.x-central-euro: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.tr: 14
font.size.fixed.x-baltic: 14
font.size.fixed.x-central-euro: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.tr: 17
font.size.variable.x-baltic: 17
font.size.variable.x-central-euro: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 17
gfx.direct3d.last_used_feature_level_idx: 0
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mailnews.database.global.datastore.id: 37830a9e-8781-45ac-b7ef-949da9acc6e
mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
network.cookie.prefsMigrated: true
places.database.lastMaintenance: 1435781978
places.history.expiration.transient_current_max_pages: 104858
plugin.importedState: true
Please help!!!
Hello all!
MY issue is this. Our work computers use thunderbird to recieve emails from clients and to send emails to clients. We all have accounts to our website stepainting.com and this issue just recently started happening. This is day two of this problem and I dont want to have to deal with this all the time.
Sometime around the morning the emails stop working. We keep getting a SMTP server timed out message and we don't know whats wrong.
Heres our troubleshooting information
Application Basics
Name: Thunderbird
Version: 31.7.0
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:31.0) Gecko/20100101 Thunderbird/31.7.0
Profile Folder: Show Folder
(Local drive)
Application Build ID: 20150507114201
Enabled Plugins: about:plugins
Build Configuration: about:buildconfig
Memory Use: about:memory
Mail and News Accounts
account1:
INCOMING: account1, , (imap) mail.stepainting.com:143, alwaysSTARTTLS, passwordCleartext
OUTGOING: mail.stepainting.com:587, alwaysSTARTTLS, passwordCleartext, true
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account3:
INCOMING: account3, , (imap) mail.stepainting.com:143, alwaysSTARTTLS, passwordCleartext
OUTGOING: mail.stepainting.com:587, alwaysSTARTTLS, passwordCleartext, true
account4:
INCOMING: account4, , (imap) mail.stepainting.com:143, alwaysSTARTTLS, passwordCleartext
OUTGOING: mail.stepainting.com:587, alwaysSTARTTLS, passwordCleartext, true
account5:
INCOMING: account5, , (imap) mail.stepainting.com:143, alwaysSTARTTLS, passwordCleartext
OUTGOING: mail.stepainting.com:587, alwaysSTARTTLS, passwordCleartext, true
account6:
INCOMING: account6, , (imap) mail.stepainting.com:143, alwaysSTARTTLS, passwordCleartext
OUTGOING: mail.stepainting.com:587, alwaysSTARTTLS, passwordCleartext, true
account7:
INCOMING: account7, , (imap) mail.stepainting.com:143, alwaysSTARTTLS, passwordCleartext
OUTGOING: mail.stepainting.com:587, alwaysSTARTTLS, passwordCleartext, true
Crash Reports
Extensions
Important Modified Preferences
Name: Value
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
extensions.lastAppVersion: 31.7.0
font.internaluseonly.changed: false
font.name.monospace.el: Consolas
font.name.monospace.tr: Consolas
font.name.monospace.x-baltic: Consolas
font.name.monospace.x-central-euro: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.tr: Calibri
font.name.sans-serif.x-baltic: Calibri
font.name.sans-serif.x-central-euro: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Calibri
font.name.serif.el: Cambria
font.name.serif.tr: Cambria
font.name.serif.x-baltic: Cambria
font.name.serif.x-central-euro: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.tr: 14
font.size.fixed.x-baltic: 14
font.size.fixed.x-central-euro: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.tr: 17
font.size.variable.x-baltic: 17
font.size.variable.x-central-euro: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 17
gfx.direct3d.last_used_feature_level_idx: 0
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mailnews.database.global.datastore.id: 37830a9e-8781-45ac-b7ef-949da9acc6e
mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
network.cookie.prefsMigrated: true
places.database.lastMaintenance: 1435781978
places.history.expiration.transient_current_max_pages: 104858
plugin.importedState: true
Please help!!!
所有回复 (1)
I'd suggest you start investigating the server side and/or talk with your email provider.