搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

Learn More

i change a new computer, but when i sign in my account, the bookmark are all missing. how can i recover it?

  • 1 个回答
  • 2 人有此问题
  • 3 次查看
  • 最后回复者为 guigs

more options

change new computer, when i try to sign in my account, it show that the email address never sign up before, which i used to sign in before. and when i try another account, all the bookmarks in the old computer didn't show up. But the problem is my old computer is broken, so i can't back up from the old one to the new one .

change new computer, when i try to sign in my account, it show that the email address never sign up before, which i used to sign in before. and when i try another account, all the bookmarks in the old computer didn't show up. But the problem is my old computer is broken, so i can't back up from the old one to the new one .

所有回复 (1)

more options

Without access to the old computer, you may not be able to recover your bookmarks. If the account was created on the old sync you would need to sign in at accounts.mozilla.com. However you would need the old computer to pair the device. The sync account is not meant to be used for a reliable back up service, only for syncing the accounts. If there is a way to access the profile from the old hardrive you could recover them: Profiles - Where Firefox stores your bookmarks, passwords and other user data you may want to find an IT professional to help you do this on your new computer.