Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

My pc crashed. It said if I refreshed, all would be saved. It lied. It saved IE but not Firefox. I had a lot saved. Is there any way I can get items back?

  • 5 个回答
  • 1 人有此问题
  • 19 次查看
  • 最后回复者为 cathyah

I had a lot saved in favorites on firefox. idk a lot about pcs so please be detailed if helping me. sorry. Is there anyway to get my lost stuff back? I had to reinstall firefox. thank you for any help

I had a lot saved in favorites on firefox. idk a lot about pcs so please be detailed if helping me. sorry. Is there anyway to get my lost stuff back? I had to reinstall firefox. thank you for any help

被采纳的解决方案

I think cor-el has you covered, but just in case:

You should be able to find your data under:

C:\Windows.old\Users\username\AppData\Roaming\Mozilla\Firefox\Profiles

If you do not see that folder, make sure Windows is not hiding it from you. This article has the steps: http://windows.microsoft.com/en-us/windows/show-hidden-files

Here is my suggested "old profile resurrection procedure":

Overview

These are the steps:

  1. Create a new Firefox profile
  2. Remove everything from that new profile folder
  3. Copy in everything from the old profile folder

Create a new Firefox profile (Windows)

Exit Firefox and start up in the Profile Manager using Start > search box (or Run):

firefox.exe -P

Don't delete anything here.

Note: Any time you want to switch profiles, exit Firefox and return to this dialog.

Click the Create Profile button and skip the option to change the folder location. Then select that new profile in the dialog and start Firefox.

Open the New Profile folder in Windows Explorer

Firefox in the new profile should look like a factory fresh installation. Open the Troubleshooting Information page using either:

  • "3-bar" menu button > "?" button > Troubleshooting Information
  • Help menu > Troubleshooting Information

In the first table, click the "Show Folder" button. Firefox will launch your brand new profile folder in Windows Explorer.

Leaving this folder open, switch back to Firefox, and Exit. This will leave that profile folder open in Windows Explorer.

Copy Old Data in Place of New

In that new profile folder, select all the contents and delete.

Leaving that window open, open or switch over to your old profile folder under C:\Windows.old. If you found multiple profile folders, find the one with the most recently updated time stamps. When you're in the folder, you should see a folder named bookmarkbackups among other things.

Select everything (Ctrl+a) and Copy (either right-click > Copy or Ctrl+c).

Switch to the empty new profile folder in other window and Paste (either right-click > Paste or Ctrl+v). This may take a minute since some of the files are large.

Start Firefox

Firefox should start up in that new profile with the resurrected old profile data. Success?

定位到答案原位置 👍 1

所有回复 (5)

Did Windows create a folder with a name similar to:

C:\Windows.old

If so, usually your Firefox data will be in that folder and can be recovered (details to follow if relevant).

yes i have that folder. :) where should i look?

See:

You can use this button to go to the currently used Firefox profile folder:

选择的解决方案

I think cor-el has you covered, but just in case:

You should be able to find your data under:

C:\Windows.old\Users\username\AppData\Roaming\Mozilla\Firefox\Profiles

If you do not see that folder, make sure Windows is not hiding it from you. This article has the steps: http://windows.microsoft.com/en-us/windows/show-hidden-files

Here is my suggested "old profile resurrection procedure":

Overview

These are the steps:

  1. Create a new Firefox profile
  2. Remove everything from that new profile folder
  3. Copy in everything from the old profile folder

Create a new Firefox profile (Windows)

Exit Firefox and start up in the Profile Manager using Start > search box (or Run):

firefox.exe -P

Don't delete anything here.

Note: Any time you want to switch profiles, exit Firefox and return to this dialog.

Click the Create Profile button and skip the option to change the folder location. Then select that new profile in the dialog and start Firefox.

Open the New Profile folder in Windows Explorer

Firefox in the new profile should look like a factory fresh installation. Open the Troubleshooting Information page using either:

  • "3-bar" menu button > "?" button > Troubleshooting Information
  • Help menu > Troubleshooting Information

In the first table, click the "Show Folder" button. Firefox will launch your brand new profile folder in Windows Explorer.

Leaving this folder open, switch back to Firefox, and Exit. This will leave that profile folder open in Windows Explorer.

Copy Old Data in Place of New

In that new profile folder, select all the contents and delete.

Leaving that window open, open or switch over to your old profile folder under C:\Windows.old. If you found multiple profile folders, find the one with the most recently updated time stamps. When you're in the folder, you should see a folder named bookmarkbackups among other things.

Select everything (Ctrl+a) and Copy (either right-click > Copy or Ctrl+c).

Switch to the empty new profile folder in other window and Paste (either right-click > Paste or Ctrl+v). This may take a minute since some of the files are large.

Start Firefox

Firefox should start up in that new profile with the resurrected old profile data. Success?

由jscher2000 - Support Volunteer于修改

thank you for all your help. i was able to get what i needed. :)