搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

Learn More

Videos will no longer play and add-ons and plug-ins say up to date?

  • 2 个回答
  • 2 人有此问题
  • 14 次查看
  • 最后回复者为 cor-el

more options

My computer no longer plays videos-- whether on facebook or youtube... facebook videos get a tiny square but never open to play-- youtube screen where video should be is blank... all add-ons and plug-ins say up to date. I have comcast internet. Thank you

My computer no longer plays videos-- whether on facebook or youtube... facebook videos get a tiny square but never open to play-- youtube screen where video should be is blank... all add-ons and plug-ins say up to date. I have comcast internet. Thank you

所有回复 (2)

more options

Please try two things, please clear the storage for the flash plug in by right clicking where the video should be and clicking "Global settings" and navigate to storage. Clear the stored data and restart Firefox.

Some problems with Flash video playback can be resolved by disabling hardware acceleration in your Flash Player settings. (See this article for more information on using the Flash plugin in Firefox).

To disable hardware acceleration in Flash Player:

  1. Go to this Adobe Flash Player Help page.
  2. Right-click on the Flash Player logo on that page.
  3. Click on Settings in the context menu. The Adobe Flash Player Settings screen will open.
  4. Click on the icon at the bottom-left of the Adobe Flash Player Settings window to open the Display panel.

    The image "fpSettings1.PNG" does not exist.
  5. Remove the check mark from Enable hardware acceleration.
  6. Click Close to close the Adobe Flash Player Settings Window.
  7. Restart Firefox.

This Flash Player Help - Display Settings page has more information on Flash Player hardware acceleration, if you're interested.

Does this solve the problem? Let us know.

more options

You can also try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.