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intro, quality training

intro to quality training

=Contributor Quality Training= __TOC__ Welcome to the Contributor Quality Training. This is where it is possible to learn many, many, many topics about the support forum. There will be some "Wow"s and "Oh nos!" and lots of Basics of the fourm, Customer Service Skills, and basic product skills. Once you complete this training, you will be an Expert in all general knowledge of the Mozilla Support Forum. ==What this training is for? == This is meant to ensure quality support to all Mozillians and users coming to the forum asking for help. It will promote Empathy, Not sounding like a Robot, Doing no harm, giving a little more effort and technical correctness (or more of it if you already have it!) ==Who this training is for? == This training is for new, intermediate, and long time contributors. This is Not customer service agent training, not going to be like school, and is supposed to be fun. ==What to take away? == * Getting yourself oriented with the support forum and how everything works. This includes guidelines, how to questions, and where to find more help. * It will cover a few examples and tips and tricks from customer service skills aquired by others and past experience. * Basic troublehsooting of each product and Beyond the Basics for support in: Firefox for Desktop, Firefox for Android, and Firefox OS. ==Who to contact and what do I do to....== add stuff remove stuff change stuff All of these can be done the same way you can edit a knowledge base article. Flag a moderator or admin to review your change, addition, or removing and all will be well. [https://docs.google.com/a/mozilla.com/forms/d/1Dm_nS7iEEThNIzXeUtOuZirRGMcUpfaMtzFdHkmPTPI/viewform Get Started by Signing up]