Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

my firefox locks up even in safe mode until I move my pointer

  • 3 àwọn èsì
  • 3 ní àwọn ìṣòro yìí
  • 1 view
  • Èsì tí ó kẹ́hìn lọ́wọ́ Ed

more options

My firefox locks up even in safe mode when downloding any web site, as soon as I move the pointer it starts to down load again and stops if I stop moving the pointer, it does not do this when I use another brouser. I can not install the trouble shooting info.

My firefox locks up even in safe mode when downloding any web site, as soon as I move the pointer it starts to down load again and stops if I stop moving the pointer, it does not do this when I use another brouser. I can not install the trouble shooting info.

Ọ̀nà àbáyọ tí a yàn

hello goodfishing1, this is unfortunately a known regression in firefox 25 that is affecting a small portion of users, for reference please refer to bug#933733.

your best option is probably to downgrade to firefox 24 at the moment until the issue gets resolved.

Install an older version of Firefox

Ka ìdáhùn ni ìṣètò kíkà 👍 1

All Replies (3)

more options

Ọ̀nà àbáyọ Tí a Yàn

hello goodfishing1, this is unfortunately a known regression in firefox 25 that is affecting a small portion of users, for reference please refer to bug#933733.

your best option is probably to downgrade to firefox 24 at the moment until the issue gets resolved.

Install an older version of Firefox

more options

Many thanks for help, all working Ok

more options

hey, just to keep you updated - there is now a fix available for firefox 25, which should address the particular problem of pages not loading unless the mouse is moved.

if you have downgraded to firefox 24 to work around the issue, please go to firefox > options > advanced > update and turn automatic updates back on. then go to firefox > help > about firefox which should trigger the update to firefox 25.0.1. in case you need to download the setup file for firefox 25.0.1 separately you can do so from https://www.mozilla.org/firefox/channel/#firefox