Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

I am running Firefox3.6. It got automatically upgraded. When I try open the app it does not. I running Windows 7 Enterprise edition - no service packs.

  • 1 èsì
  • 1 ní ìṣòro yìí
  • 4 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ alan_r

iggyb_hube
iggyb_hube
more options

After my version got upgraded automatically I am unable to run the application. I double-click the desktop icon and then nothing happens. I also do not find the Firefox executable in the running programs in the Task Manager panel.

After my version got upgraded automatically I am unable to run the application. I double-click the desktop icon and then nothing happens. I also do not find the Firefox executable in the running programs in the Task Manager panel.

All Replies (1)

alan_r
alan_r
more options

Can you advise precisely which version of Firefox you are using e.g. 3.6.18 ?

You could try right clicking on the desktop icon and then clicking "Open". You could also look at the Icon's properties to see if anything looks odd.

Another simple thing to try is to create a new icon via your Start Menu or Program Folder.

You will probably need to do a complete uninstall/re-install. Download your new version first to your desktop, then uninstall preserving your preferences etc. Then install.

Ti ṣàtúnṣe nípa alan_r