I'm just noting for the record that you posted your follow up question at https://thunderbird.topicbox.com/groups/enterprise/Ta39071871ded8ebf-M3263a866168485adbf2e464d
What version are you using?
Did the problem start exactly when you updated to that version?
Do you have Thunderbird files or Thunderbird profile on a network drive?
''BARBARA PACEY [[#answer-1734695|said]]''
forgot password
If you forgot the correct password, then you must use your mail provider's website/password process to change the …
''Wayne Mery [[#answer-1734642|said]]''
You already asked this at https://support.mozilla.org/en-US/questions/1497505
Sorry, you asked a different question.
It will event…
''cyberoptiq [[#answer-1734531|said]]''
I saved 5 pages of attachments from within ThunderBird but yet cannot find them anywhere even after selecting the folder in which to save …
A fix in the beta version is available for your testing at https://bugzilla.mozilla.org/show_bug.cgi?id=1966256#c47
If you are able to test, please post your results here.
A fix in the beta version is available for your testing at https://bugzilla.mozilla.org/show_bug.cgi?id=1966256#c47
If you are able to test, please post your results here.
''budlightlime [[#answer-1734437|said]]''
Ooo, curveball!
On two of my computers the startpage option is checked, but the solicitation tab popped up anyway.
It's a mystery!…
budlightlime, Thanks for all this info.
Do you have any language packs installed?
And, when you make settings changes and restart Thunderbird, do those changes stick, or do…
For Mac, yes, a subfolder of /Applications is correct.
> It is not necessary to update Thunderbird first.
This statement was meant to say it is not necessary to update TB be…
* Start Windows in safe mode with networking enabled - https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode
* Still In Windows safe mode, start Th…
Your problem is https://bugzilla.mozilla.org/show_bug.cgi?id=1966256. The workaround is to change the UNC path you are using somewhere in Thunderbird to be a mapped drive.
Plea…
''Hope Withers [[#answer-1734189|said]]''
I have been with Thunderbird for over 13 years and they have always been hard to contact if things dont work. ... I can not get any assi…
''budlightlime [[#answer-1734103|said]]''
Thanks for the reply, Wayne.
A new tab would pop up soliciting for donations which I'm all for, and I would have to close it.
What…
''guy_james [[#answer-1733694|said]]''
This problem has arisen for me as well.
....
I have email addresses on outlook.com and gmail.com, ...
Sorry you are having trou…
@elvlinwordsmaiden,
Please don't abandon your questions. (I am locking this question as abandoned)
If you are still having difficulty, please post a new question at https:…
''morgannine [[#answer-1733851|said]]''
No. I have this problem, too. It just started yesterday May 16, 2025. It is annoying!
Yours is probably a different issue. Please po…
Thank you for your donation.
You might be seeing the [https://start.thunderbird.net/en-US/release/ start page] mentioned by Mapenzi (which is not a "Support Thunderbird page) -…
> I am currently running Thunderbird from a subfolder in /Applications. Do I have to move it before updating?
If you installed Thunderbird using the default process, then it is…
''ramirezi [[#answer-1733306|said]]''
This is happening to me too. First, all my sent messages vanished. So I went to tools, account settings, copy and folders and marked it fo…
Do you have any Thunderbird data on an external drive? Using UNC path?
A request - I am reformatting your prior posting because the inline responses make it very difficult to …
''Toad-Hall [[#answer-1731452|said]]''
Why the emails have suddenly been deleted and moved to TRash ?
Have you by any chance used another device to access mail such as a lapto…
This is always what will appear if someone updates to version 128, but it will not appear again if you stay on version 128.
Your description does not have quite enough informat…
''dust pine [[#answer-1733785|said]]''
My problem is that the Templates folder itself would NOT move from Local Folders all the way up to Email Account.
Does the folder stil…
''patrickk1 [[#answer-1733609|said]]''
Hello Wayne. Thank you for that information. Referencing the second bullet under Start above, 1) it is a virtual certainty that the instal…
With pop, all folders are local. With imap, essentially all folders are remote.
So with pop, if messages are not being saved to Sent, then it is a local problem. First thin…
Note: Multiple users on the same data simply isn't supported. It might work for years, and then suddenly, not.
However, that's probably not what is causing your issue. See http…
I just caught this "(local folders are on network and accessible to 3 different computers)."
Are you seriously pointing to the same directory for local folders of multiple comp…
Changing the setting affect future actions. It does not, and will not, move the original folder or its contents. But you can copy or move the messages thare in the original folde…
I was unclear.
Go to Account Settings>Junk Settings. There is a screen full of settings. What do you see there, what things are selected? Specifically, what do you see for
…
You are correct that Thunderbird doesn't operate like gmail. gmail has a web interface that can be used from anywhere with no installation, Thunderbird is not that.
Thank you …
''patrickk1 [[#answer-1733174|said]]''
Apologies David. My comment was directed at Mozilla, not you or the volunteers that help with solving problems. I've had plenty of frustrat…
> After trying so many things,
There are many possibilities. Not knowing what you tried, the shortest path to eliminating many of those possibilities is...
* Start Windows …
''Matt [[#answer-1731596|said]]''
lets start at the beginning here. What was the id of your crash? https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash…
jmm, thanks for the feedback.
Can you suggest wording changes/additions for https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data#w_backing-up-a-prof…
If you have trouble figuring it out, you can quickly test whether something like AV is causing this.
Start Windows in safe mode with networking enabled - https://support.micros…
Perhaps test whether not having AV completely solves this....
Start Windows in safe mode with networking enabled - https://support.microsoft.com/en-us/help/12376/windows-10-sta…
I see you are on Windows. You can quickly test whether something like AV is causing this.
Start Windows in safe mode with networking enabled - https://support.microsoft.com/e…
''Mapenzi [[#answer-1733159|said]]''
''Kfir Atias [[#answer-1733043|said]]''
i lost all my open tabs.. how do i get them back??? thats very bad! all my todo tabs are gone!
Th…
''eyeart [[#answer-1729359|said]]''
Or the better question is, why do my open tabs disappear when I compact my Inbox?
"Why" should become unimportant when, I hope, a fix to co…
''anpanman511018 [[#question-1511891|said]]''
Suddenly the inbox is no longer displayed.
I think you mean this? "I am receiving new messages, but they are not showing up i…
you will need to contact the author of the add-on using instructions at [https://support.mozilla.org/en-US/kb/thunderbird-add-ons-frequently-asked-questions#w_what-if-my-add-on-is…
kliedave,
Thanks for the update. Can you directly answer these questions...
> It has to be removed every time I load mail.
Does that mean every message you click on? Or…
I'd advise to create subdirectories of accounts, not Inbox. The later can cause unexpected issues, the former is more reliable. I don't have an explanation.
It's surely a nuisance, but thankfully it doesn't actually cause a problem, so you'll need to ignore it for some time. It's being worked on but unclear when the fix will be deli…
''alexham36 [[#question-1490569|said]]''
Each time I attempt to update Thunderbird I get the message that the update failed and I am asked to download the latest version. But if…
david is correct, donations are not required to download, use nor block using Thunderbird in any way. And the installer file should be in your Downloads directory.
If you are …
Toad-hall is correct, donations are not required to download, use nor block using Thunderbird in any way.
The installer should have been put in your Downloads directory.
I…
christ1 is correct, donations are not required to download, use nor block using Thunderbird in any way.
If you are still having difficulty, please post here so you can get assi…
''Malcolm Maxwell [[#question-1475289|said]]''
I thought Thunderbird was free to use. It's asking me to donate and I can't access my current emails from my account.
Davi…
''kliedave [[#question-1509717|said]]''
Just installed Thunderbird on a new computer. I'm a long-time user, supporter, donator to the team. I just donated again. Now I get an …
''kliedave [[#answer-1730019|said]]''
Here's copy of the errors reported.
Thanks for the information.
kliedave, are you still seeing this problem? And if you are not, wa…
''polarisfractals [[#question-1477389|said]]''
How do I create a new account with Thunderbird? (The support article hasn't been updated in 3 years.)
Are you referring to …
Compact removes deleted messages from folder files. If antivirus conflicts with the compact process, it is possible to lose the entire file - it would be very unusual to lose ind…
Interesting that you are expecting to see "Allow". I am currently getting an updated screen which has a "Continue" button.
But back to your issue. I replied to your earlier p…
There is currently a bug where users are incorrectly presented with this error. It will hopefully be fixed soon. Until then, don't worry about disk space.
Does "trying" mean restarting Thunderbird?
If it does, and you don't have a backup of the profile's session.json or sessionCheckpoints.json file for the time period you want,…
Are you currently using ESR channel, which is version 128?
Do you have many accounts?
The release channel which is currently version 138 has an Appearance section in Settings …
