Thunderbird Community Forum

I do not want to use Thunderbird anymore. So I deleted my two mail accounts, but thunderbird still remembers them - this I do not want. And how can I close thunderbird definitely, thunderbird also forgot already the main password... Thanks for help!

Dear all, After migrating Thunderbird to a new computer with Windows 11, I noticed that Thunderbird no longer opens links in emails. When I click on a link, no browser opens and nothing happens, even though I can see on the bottom bar that it recognises the HTTP link. How can I fix this? Reinstalling the programme did not help, and I would like to keep the profile and email settings I already have. Kind regards

Hello, Attached are the messages I have been receiving ever since 6 October 2025. I've tried to read about fixing these myself, to no avail. (I mean, I can Read; I just can't fix this.) I've tried to Compact ALL folders individually. But that seemed to do nothing. (Before 6 October, the Thunderbird window would at least "flicker" a little after compact.) Trash is empty. Tried disabling McAfee AntiVirus & Firewall. And, no, this isn't happening because I'm using McAfee; I've been using McAfee since Windows XP and Thunderbird since before it "broke away" from Mozilla. They have, until 6 October, played nice together. I really like Thunderbird so I do not want to find another email client/program/what-have-you. There are LOTS of saved emails that I cannot move/copy to "save space", so...Help? Please?

Thanking you in advance, tonyg

P.S.-I am not computer illiterate. But, slow, easy to follow, non-BIOS changing, step by step directions would be preferred.

I am really really distraught right now. It took me two weeks to get the time and focus to write a long reply to a company's nice email to me. Stayed up till 2am to write it. Deliberately wanted to re-read it in the morning before sending. Gone. Nowhere to be found. I pressed "Save to draft" before closing my laptop. But not saved. This account actually has a "draft" folder, unlike most of my other accounts in Thunderbird, which I also cannot figure out and no one has helped me with.

When sending an email using the keyboard shortcut, the settings tell me that I can set TB to give me a confirmation prompt. Why can't I get a confirmation prompt when using the Send button? Is there any way to make TB do that?

I set TB to run a spell check before sending, and that gives me an opportunity to cancel the Send operation. But it only works if the email contains a misspelling.

Thank you.

My e-mails are sorted from earliest (top) to the latest (bottom). Suddenly about 15 messages have gone out of order. Early ones have appeared towards the bottom (later ones, have appeared under those). Is there an easy way of moving them so they are all sequential?

Thanks

I have several email accounts of all types (IMAP, POP, etc.) managed by a single Thunderbird instance (v140.3.1esr 64-bit) running on Windows 11 (latest update).

A few weeks ago, I noticed that the 'Trash' folder on one of my IMAP accounts lost the 'Empty Trash' context menu item. Email I deleted still went to the 'Trash' folder, but I needed to delete them manually. 'Trash' folders on other accounts continued to work as expected.

This afternoon, I noticed that the deleted mails were no longer going to the 'Trash' folder. Looking this up online, I found the following old topic from 2023: https://support.mozilla.org/en-US/questions/1420657

However, the link cited within that post (https://support.mozilla.org/en-US/questions/1156586) no longer seems to exist and the details cited there no longer seems to be applicable as the interface and other details provided are no longer representative of the product today.

The elements of the post that seem applicable is a potential corruption of the 'Smart Mailboxes'. If I look at <ProfilePath>/Mail/smart mailboxes, I have several files associated with folders that may or may not be associated with the 'Trash' folder of the email account suffering from this problem. Given the date stamps, I'm not sure what they represent or even if they are involved in the currently running product.

Do note that I have been using this client for more going on 20 years.

Can you please provide updated troubleshooting steps and help me understand how I can map the folders under 'Mail' to the appropriate accounts to be sure I am not disturbing account email that is functioning properly.

Thanks in advance for the help,

AJ

I've never blocked images from loading (and I did check my settings and they haven't changed) but now many of my emails now have all images blocked just showing empty squares where the images should be. What happened?

Being in a rush after a botched TB update from v120 to 140.0esr, and missing disk backups, I reinstalled v102 and recreated two of my four email provider accounts in TB 102. Now. I'd like to try the update again this way: 1. export the few messages downloaded to the reinstalled v102 2. Completely delete v102 and any traces of TB on my C: disk (Program Files folder, user account folders, registry...) 3. Install the latest version (143 as I write this) 4. Copy and set as default (or import?) a two-weeks old disk backup of the old TB v102 profile into v143 without anything missing:

   - Four email accounts
   - All the messages in all the mailbox folders (received, sent, drafts, etc.) of these accounts
   - The complete archives folders structure and content
   - All the other folders I created as direct children of the email accounts in the TB "Folders" outline and their contents
   - one RSS feeds account and its settings
   - ~40 RSS feeds subscriptions and their settings

5. Import the recent messages from step 1 into the corresponding TB accounts.

Is that the correct way to do this?

I'm wondering about a few things:

   - Best email export format for later import?
   - Will the restored email accounts automagically reconnect to the provider accounts? I may have changed the format of one of them from Imap to pop3, and the server handled it very well, but it would be Imap again in TB after restoring the disk backup...
   - Why is v140 the only one with ESR in its name and not the following ones? I was on ESR when I froze 102 and blocked updates)
   - Is the Sqlite DB part ot the TB account file structure, and is it carried over when moving or duplicating that account?
   - Has the TB account folder and/or the Sqlite DB changed format between v102 and v143?

P.S. the email account for this post is among the inactive ones at the moment!

When trying to add my outlook.com email account to Thunderbird 143.0.1, using the instructions at https://support.mozilla.org/en-US/kb/thunderbird-and-exchange, I get an "Exchange auth error." I'm able to add the account manually using imap, but I want to use Exchange so I can access my outlook.com calendar and contact when TB is updated to include them.