Firefox Community Forum

Hi

I had to uninstall my VPN because it was frozen, and I couldn't even switch it on, even when I restarted my computer.

This has happened before, so I had it uninstalled & then downloaded it again.

You will see proof, by the screenshot I have attached to this email, please advise manufacturer.

My OS has the latest updates MacOS Monterey 12. 7. 6

Kind Regards

Joe

Signed up for VPS and want to cancel becuse nearly every website I try to visit I get this message "Your request has been identified as potentially malicious, and access has been blocked."

Suspected sessionstore.jsonlz4 corruption possible Sync rollback conflicts -

Please direct post to Sumo forum including jscher2000 or like-minded wizards.  Chat takes you down a never-ending rabbit hole.   Sync rollback conflicts - extremely large tab sessions spontaneous restoration of previously closed tabs during live browsing

Read several different instructions on Chatgpt that takes you down a never-ending rabbit hole. Firefox is restoring previously closed tabs from days or weeks earlier without user input during active use while typing in the middle of the keyboard with an activated red stylus mouse - used frequently and/or with an external mouse. The thumb pad is turned off. There are no shift, windows, 7 strokes. Upon restart of the computer, the Firefox settings are set to restore only active tabs open from previous session. This is a Lenovo T16 Thinkpad product no. 21HH003yus. The issue appears to be related to session restore corruption, possibly triggered by very large tab volumes (hundreds of tabs). Windows 11 that tabs reopen during active typing (not startup) hundreds of tabs open whether Firefox Sync is enabled ???? whether crashes/freezes occur - no whether the same old tabs repeatedly resurrect - no, but there are so many of them from weeks and months ago. whether you use session/tab extensions  ??? Believe recent version of Firefox or close.

Help please direct post to Sumo forum including jscher2000 or like-minded wizards familiar with suspected sessionstore.jsonlz4 corruption issues. Thanks so much!

I want my Mozilla VPN to load at boot time of my computer. It is selected as such in the settings (preferences) window.

Mozilla VPN is otherwise functioning correctly.

I have tried to shut down my computer both with the VPN on and off but it makes no difference. It does not load at startup.

Thank you.

Marc

Firefox Mozilla...Are i believe the last of Companies looking out for our personal privacy and tracking of our every move now for their gain in this World of AI and Technology!...Thank you so much for your service for us!

Show Helpfulness Votes Chart Revision Status S Editor R Comment

Mar 23, 2026, 3:35:34 AM Current M AliceWyman Image:Fx148DataCollection-OptOut, removed pre-fx136 content

Apr 22, 2025, 3:07:10 AM Reviewed M Kunal Anjankar I have made it simpler.

Mar 14, 2025, 2:12:33 AM Approved M AliceWyman Intro and other edits; collapsible markup

Mar 8, 2025, 6:39:29 AM Approved AliceWyman Related content: Mobile link

Mar 7, 2025, 9:31:52 AM Approved AliceWyman updated link to redirected article

Mar 6, 2025, 8:35:52 AM Approved M Mozinet minor edits, including fixes for serial commas (see guidelines)

Mar 5, 2025, 12:29:49 PM Unreviewed AliceWyman TOC; edits due to redirect of Telemetry article (see discussion)

Feb 28, 2025, 11:31:50 AM Approved AliceWyman for fx136 note: DAU (daily active users)

Feb 27, 2025, 6:30:01 AM Approved AliceWyman How to turn off...Desktop {for fx136}

Feb 26, 2025, 4:46:04 AM Approved M Mark Heijl minor edits (added empty lines) and removed defective wikilink (replaced by template at top of article)

Feb 25, 2025, 12:55:09 PM Unreviewed AliceWyman edits for fx135 and below

Feb 25, 2025, 12:45:54 PM Unreviewed AliceWyman URL-> wikilink; Related content; removed unneeded keywords

Feb 25, 2025, 11:22:13 AM Approved M Dayani Lucia G.F. Added keywords

Feb 25, 2025, 10:28:19 AM Approved M Dayani Lucia G.F. Bug 1931072/ Bug 1931077/ Bug 1931075

Dec 13, 2024, 9:58:31 AM Approved Lucas Siebert Adding Bug 1931077/ Bug 1931075 Dec 13, 2024, 9:34:26 AM Approved MT Lucas Siebert Placeholder Bug 1931072

I posted a question about 6-7 days ago and received a couple of replies. The last one (from DENYS) sent me to an article that guided me to a resolution to my problem. I had to wait a couple of days to assure me that the fix worked. I now wish to reply to the last answer (to DENYS) to let him know he helped me. I logged into Mozilla.support and found the Community Forums and scanned the entered 'asked' questions but could not find my first question (got tired of scanning forever). How do I go DIRECTLY to my first entered question? Or is there even a way? After 30 minutes of this, I can see there are a zillion questions in this support file and wonder that anyone finds time to answer them all (kudos) to you all. But I want to acknowledge that DENYS did, in fact, help me. How do I do that - DIRECTLY? Now I've put another question into the long question file (sorry). Jim Bigger

I would like to use something else than the browser is use to download firefox on my xbox. the microsoft edge browser got worse and worse. is there any way that firefox would be able to provide its serivce on the xbox series s/x? im using the series x. it just has too many flaws and works way too bad to be a standard browser imo. i havent found a way to properly download firefox on xbox, only for smartphones. a xbox series x has way more power than any smartphone, even a series s is way above it as far as i know. therefore i dont feel like there shouldnt be a firefox version for those gaming consoles, which are also commonly used to browse the web.

I downloaded Mozilla VPN and immediately received a message from McAfee about malicious malware. Is Mozilla really promoting Mozilla VPN or was this a fraudster trying to access my computer?

Yesterday, April 26th, I tried to update my Mozilla VPN. After doing so my Mozilla VPN account disappeared from my laptop completely and now I cannot reinstall it. At first I thought it might be a problem with my using DuckDuckGo so I removed DuckDuckGo from my laptop completely and tried to reinstall my VPN account using Firefox. This did not good. I still cannot install my VPN account. Does the most recent update have a virus?

Please help or I will be forced to remove all my Mozilla apps including but not limited to Firefox.

Many Thanks,

Steve McClain [email removed]@hotmail.com

Hello, I have payed for Mozilla VPN and I have installed the application on my old PC. I want to install Mozilla VPN to my another more recent PC. I have the last version of Firefox Browser (updated to version 150.0), but i cannot download the VPN, and the free version extension is not available on my browser. Why ? How can I use my VPN subscription on my recent PC ? Thank you for your help.

I've used Mozilla VPN for years. I have the regular paid subscription and it is installed on a Windows 11 PC that has two user accounts (one for Gaming, one for Work). My issue is that when I log off on one user and log on to the other user account, Mozilla VPN requires a fresh installation (as if it's never been installed before). This happens every time I change from one of my user accounts to the other, which during the course of a day I do quite frequently.

To re-cap: the VPN works perfectly on my gaming user account and I have it set to automatically start with windows when I boot up. All is good and it works great. Then when I switch to my Work user account it requires that I reinstall. So I go through the process of reinstalling the software...and it works great...until I switch back to my other account. Then I have to go through exactly the same re-install process.

It never used to be this way. I always used to be able to sign off on one user account and sign in on the other, and the VPN would work fine.

Any help with this would definitely be appreciated.