Форум спільноти Thunderbird

Thunderbird has not been downloading messages for primary email, [edited]@netscape.net, since March 4. I can't locate where in TB the password is stored for the account.

A NEW password is required EVERY time to make e-mail go in or out: "Set the password for (e-mail address) in mailin.telia.com" and "Set the password for (e-mail address) in mailout.telia.com". Each time I have to get a password from "Telia Webmail" (!). This is happening since Summer 2025. I´ve checked the e-mail account installation details and it is identical to the original (when I installed it first time). I´ve also made a new account (with another e-mail address) but it didn´t help. HELP!

Ive got appx 10-15 accounts in thunderbird about 5 or 6 DONT rememeber or keep the passwords (for gmail)... others do (for gmail)

Ive got it set as I recall for imap, but when I open thunderbird I get the google popup to sign in (it does as Ive got the PW right) but it never remembers those ones and constantly keeps asking me wither if I leave thunderbird open or if I close it and reopen it... again the PW's are correct as it DOES log in just for some reason thunderbird isnt saving or remembering them anyone have any idea as to why ? thanks in advance !!

Windows 11 machine. I have 2 email addresses in my TB set-up, from different domains/servers, one is a Rackspace for my business and the other is Fastmail. I am repeatedly asked for the server password for every single incoming email, and occasionally asked for the SMTP outgoing password when sending. I have put Windows into safe mode and it still happens there. I just don't know what to try next. Thanks in advance, Laurel

Hi Just started using Thunderbird. Every time I start Thunderbird it ask for passwords. As they are long and secure its tedious. I tried the solution previously shown on your web help (click "Outgoing Server" Click Edit. Under "Security and Authentication" DESELECT "Use name and password") but it doesnt give a "username and password opyion" only a box for Connection security, another for Authentication method, another for User name. Whats the best solution please?

I have recently installed 140.7.1esr (64-bit) on Windows 11

1. It keeps asking for my account password, I always check the box for saving to the password manager, with no effect, I still have to type it in every single time. (I did set up pwd manager and I do have a master pwd)

2. Initially I had Thunderbird pick up my Gmail account as well, but it stopped picking up my Gmail for some reason. So I completely deleted my Gmail account in Thunderbird. yet it persistently asks for access to Gmail every 15 minutes. (I get a notification from Gmail saying that Tbird is asking for access to Gmail). The Gmail account no longer exists in Tbird, does not show up in the menu, and it does not download anything from Gmail if I give it permissions.

Hello,

I did change my password. On the IPhone and the webmail page the password is working perfectly, but in thunderbird I cannot connect to the server. It seems, the old password is somewhere registered and still used under Thunderbird. What can I do to use Thunderbird with the new password?

I recently had to change my password for my att.net email account. My iPhone and the att web mail have successfully read up to 0936, while thunderbird has only read up to 0922, and I cannot get the new password entered successfully to read any further.

Meanwhile, the sending function also cannot get the new password entered successfully.

This is the same password that now works on web mail and on my iPhone.

Account settings, server settings show the IMAP mail server is "imap.mail.att.net" port 993, username = email address in att.net domain, security is SSL/TLS normal password, Outgoing server default is "smtp.mail.att.net" port 465, same username, SSL/TLS normal password.

Settings, privacy and security, saved passwords locked up the mouse with giant cursor showing, had to close thunderbird via Alt+F4, mouse still locked up with giant cursor, had to close all other windows with Alt+F4, hoping to be able to close this one before rebooting computer.

The Thunderbird password I've used for YEARS (and is stored in "Saved Passwords") no longer works. I have two laptops with the same password, and they both ceased (on the same day) allowing downloads (or sending) of emails. This occurs on both my laptops -- one has TB version 115.10.1 w/ Windows 10, and the other has 140.5.0esr w/ Windows 11. It also occurs on my iPhone when trying to access the mail server.

Could the problem be the mail server itself?

Please Advise

Bob Hawkins

i have tried updating my pass word for Xfinity i have tried several passwords that work in Xfinity when try to change to Thunder bird it keeps asking me for the password i have tried several times to add it. i saw strange names and emails on my Xfinity account so i tried removing the password and every time Thunderbird keeps asking me for the xfinity pass wor. it works in xfinity but cn not get it to work in thunder bird Please help i do not know what do do i fi delete thiunder bird and stt over i lose alll my contacts and do not know how to SAVE THEM PLEASE HELP not sure i can get the email unless i go to xfinity mail

I'm using Thunderbird on Windows 11 with my Outlook email account. I can receive email, but when I try to send an email, it tells me the password is wrong.

[moderator note, the following is unrelated] When I check the password in the Privacy and Security settings, Thunderbird has changed the password to a long string of letters, numbers, and symbols. I enter the correct password, but it keeps changing back to the incorrect password. I have tried deleting and re-adding the account. I have also uninstalled and reinstalled Thunderbird. Same result.

Hello,

I have to add the Password every time I open Thunderbird because I removed the Password myself after I read this:

<<<< ThundaMike Mozilla Staff 7/28/25, 9:15 PM more options Sounds like you are almost there.

Building off what @david said above, try this:

In Thunderbird, go to Settings > Privacy & Security.

Scroll down to the Passwords section and click Saved Passwords….

Find your email account in the list and remove the saved password.

Restart Thunderbird.

When prompted, enter your new password. >>>

My doing this it removed the .twc password Log In totally in that Settings. I do not see the "my twc.com" in the settings of Tools, Privacy & Security, then Saved Passwords in the list, I only see the Hotmail account settings I have in Thunderbird. Removing it like ThundaMike wrote really removed all the TWC Password and Information.

Can someone help me restoring or re-enter my Mozilla Thunderbird info back into Tools, Privacy & Security, then Saved Passwords so I do not have to type in the Password every time I open Thunderbird.

Thank you so much for your time and efforts I truly appreciate it.

Spectrum had me change my password for one of my accounts on Thunderbird. I changed it with Spectrum. That account was working fine from Nov. 6 until today, Nov. 16; today, it decided that my password wouldn't work. I tried to change it when it asked at the time I was trying to send an email; it wouldn't take. I then went into "saved passwords" and tried to change it; it wanted a pin. This is my** first problem;** Norton has no idea what that is. Thunderbird asked for other sign-in methods including a Yahoo email, but I have no idea what it wants as it doesn't want the password for that Yahoo account. What is it looking for????

I deleted the account from Thunderbird's password manager. After my shutting down and reopening Thunderbird a few times, it finally worked --however, it didn't ask for a password and sent and received email just fine. Thunderbird now doesn't have that account listed in its password manager, but is giving me my mail and sending my mail out without asking me for a password. **This is my second problem.**

Since this is all combined, I'm sending both questions together; otherwise, I wouldn't do so. Does anyone know what's happening and how to get a password back as a necessity for that email account?

Hi,

I am trying to connect my account to RedTail so I can send a broadcast email through RedTail. When I try to put in my email password, it will not save. I have confirmed the email, tried copying and pasting, typed the email and I can't figure out what else to do. RedTail is saying it's because it doesn't recognize the password and that I need to reach out to Thunderbird. Please help.

Thank you

Hey,

I am seeing the creation of a file "logins.db" when opening thunderbird.

When I open the file with textedit, it begins with "SQLite format 3". It looks like a script to me, including things like "ON loginsL (is_deleted, origin)" and "idx_loginsM_is_overridden_origin".

I can delete and it's recreated when launching Thunderbird.

Is this file legit? Can anyone confirm having this file, too? I'm running Mac OS 15.7.1 with Thunderbird 145.

Thanks for listening

Hello, I received an email from Spectrum (.TWC) that I needed to change my password by Nov. 11th. I did change it last evening. Now today I cannot receive my email via Mozilla Thunderbird, I receive the pop up to Enter the Password when I open it.

Then a second submit I added: -I came to search helps as to why I need to add the password every time I open Thunderbird's password. I searched and found something similar to what I am having problems with here: https://support.mozilla.org/en-US/questions/1525666

I removed the password that was there for years, I then shut Thunderbird, retyped the new password and it still does not work, and in the Settings Security Password there is no more the TWC in the list but only the hotmail account I have also in the list. Now I do not know how to ADD a new Password in the Settings Password. I am stuck there. No more emails coming in for two days now.-

Then the third submit I added: -I still cannot set the Password that the support above said to remove, I cannot add a new password and the settings shows that .twc is not on the list any more for Setting Security.

Also once in a while it shows a pop up at the right bottom of the page. I added it as an image.

Can someone please help me with this so I can get my .twc mail back. I tried myself and it does not work, I've read many Helps and it's not the issue that I have.-

I tried the original password, made several new ones and it still not working nor showing the .twc account password in the Settings, Security and Passwords area.

I am at a loss and need TB to work as it was before Spectrum informed that I need to change my Spectrum Password before Nov. 11.

Thank you for your time and efforts.

Hello,

We are experiencing an issue in a corporate environment. The Thunderbird mail client does not pick up the new password after it has been changed for a user on the domain controller.

Symptoms: After a password change in the domain, Thunderbird continues to use the old cached password, which leads to an authentication error.

Temporary solution: The problem is only resolved by manually deleting the mail account in Thunderbird and recreating it by entering the new password. This is inconvenient during mass password changes.

Question: Is there a way to configure Thunderbird to automatically sync with domain password changes?