I was being helped by live chat and it closed and I lost the connection. We weren't done. How do I get back to him when it states it's not available? We were right in the middle of fixing my problem.
I was having a problem installing the latest version of Firefox. ZZXC gave me a link and I downloaded it. I installed it and was asked to see if it was the latest verson by clicking on the Firefox link. When I did that, chat shut down and I don't know how to get back there to finish this since it says it's closed now. The version I have is still listed as 3.6.17, not the current one. I have a Mac, could the link be for a PC instead? I just want to finish this and get on with my life. Can someone please help? Thank you.
Усі відповіді (1)
If you have problems with updating then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.
Download a new copy of the Firefox program and save the DMG file to the desktop
- Firefox 4.0.x: http://www.mozilla.com/en-US/firefox/all.html
- Firefox 3.6.x: http://www.mozilla.com/en-US/firefox/all-older.html
- Trash the current Firefox application to do a clean (re-)install
- Install the new version that you have downloaded
Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.