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Payment taken but "Error confirming subscription…"

  • 2 відповіді
  • 2 мають цю проблему
  • 3 перегляди
  • Остання відповідь від MagsMoz

joseph_evans
joseph_evans
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I've tried to bill my Mastercard and I get an "Error confirming subscription..." message. My bank (Monzo) has marked the transaction as pending and an active card check was made.

Subsequent re-tries have lead to no further billing but an extra active card check each time.

Sounds like the backend has confirmed and marked on my record that a payment has been made but a bug somewhere else is throwing an error.

I've tried to bill my Mastercard and I get an "Error confirming subscription..." message. My bank (Monzo) has marked the transaction as pending and an active card check was made. Subsequent re-tries have lead to no further billing but an extra active card check each time. Sounds like the backend has confirmed and marked on my record that a payment has been made but a bug somewhere else is throwing an error.

Усі відповіді (2)

joseph_evans
joseph_evans Власник питання
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Update: Payment has been refunded

MagsMoz
MagsMoz
  • Moderator
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Hi there,

thank you for posting on the forum. I am sorry to hear this happened!

Are you trying to subscribe with an existing email address? I would be happy to assist you further with this is if you need. You can send me a private message with your email and I will reach out to you directly.