Backend service request failed message?
I wanted to buy a firefox VPN subscription but the payment screen wouldn't let me change my card. And in my firefox account, there was nothing about payment options or anything. So I deleted my account and signed up again with the same email address but now I get this screen when logging into firefox VPN website to buy a subscription.
Im on the link: https://subscriptions.firefox.com/products/prod_FvnsFHIfezy3ZI
Усі відповіді (3)
Do you still have your existing Firefox Account/ Mozilla VPN account?
What is the country of the address associated with the credit card? Can you also try clearing your cache and cookies and disabling add-ons to see if it helps?
Yes. Netherlands. Im using revolut and when I tried the first time my phone asked me for verification through the app but then my phone died.
Basically I need stripe to re-request card authorisation but I couldn't change the payment settings anymore but now I think the backend services and stripe disagree with something.
If you have an active subscription, contact the Mozilla VPN team directly:
Log into your account at https://accounts.firefox.com, click manage next to Subscriptions, and click support.
Please note: Mozilla VPN is only available in: the US, the UK, Canada, New Zealand, Singapore and Malaysia. If you card is not associated with one of these countries, your payment will be rejected.