Join the Mozilla’s Test Days event from 9–15 Jan to test the new Firefox address bar on Firefox Beta 135 and get a chance to win Mozilla swag vouchers! 🎁

Avatar for Username

Mozilla Destek’te Ara

Destek dolandırıcılığından kaçının. Mozilla sizden asla bir telefon numarasını aramanızı, mesaj göndermenizi veya kişisel bilgilerinizi paylaşmanızı istemez. Şüpheli durumları “Kötüye kullanım bildir” seçeneğini kullanarak bildirebilirsiniz.

Daha Fazlasını Öğren

Bu başlık arşivlendi. Yardıma ihtiyacınız varsa lütfen yeni bir soru sorun.

Is Kaspersky Safe Money add-on incompatible with Firefox 15?

  • 3 yanıt
  • 16 kişi bu sorunu yaşıyor
  • 5 gösterim
  • Son yanıtı yazan: ffw62

Walt220
Walt220
more options

When Firefox updated to FF 15, it did not show Kaspersky Safe Money extension as being incompatible. However, I cannot get it to work in FF 15 and when I try, it generates 'an unknown software exception 0xc0000417..' error message. Kaspersky itself, lists Safe Money as being fine up to FF 12.x and sure enough when I rolled FF 15 back to FF 12, it did work. It also works fine in IE 8. I have emailed Kaspersky Customer Support to confirm if it is in fact incompatible and if it is, will it soon be made compatible with higher versions of Firefox. Anyone else have this problem? At the rate Firefox seems to update, it is a wonder that any add-ons are able to keep up!

When Firefox updated to FF 15, it did not show Kaspersky Safe Money extension as being incompatible. However, I cannot get it to work in FF 15 and when I try, it generates 'an unknown software exception 0xc0000417..' error message. Kaspersky itself, lists Safe Money as being fine up to FF 12.x and sure enough when I rolled FF 15 back to FF 12, it did work. It also works fine in IE 8. I have emailed Kaspersky Customer Support to confirm if it is in fact incompatible and if it is, will it soon be made compatible with higher versions of Firefox. Anyone else have this problem? At the rate Firefox seems to update, it is a wonder that any add-ons are able to keep up!

Seçilen çözüm

Kaspersky Support came up with a solution to Safe Money not working in Firefox 15. They had me uninstall VistaGlazz 2.3 and then reboot. Sure enough, Safe Money worked as it is supposed to once this incompatible software was uninstalled. Not being a computer programmer, I have no idea why I could use IE8 and Chrome with Safe Money but not Firefox until the VistaGlazz program was uninstalled. If Safe Money is not working for you, check to see if you also have VistaGlazz running and if you do, try uninstalling it, rebooting, then check to see if Safe Money will work as it is supposed to.

Bu yanıtı konu içinde okuyun 👍 0

Tüm Yanıtlar (3)

Swarnava Sengupta
Swarnava Sengupta
  • Locale Leader
more options

Kaspersky 2012 and 2013 is fully compatible with Firefox 15, if you still facing any issue, please contact kaspersky support about it so that they will fix it via patvh through database update.:)

good luck

Swarnava Sengupta tarafından tarihinde düzenlendi

Walt220
Walt220 Sorunun sahibi
more options

Seçilen çözüm

Kaspersky Support came up with a solution to Safe Money not working in Firefox 15. They had me uninstall VistaGlazz 2.3 and then reboot. Sure enough, Safe Money worked as it is supposed to once this incompatible software was uninstalled. Not being a computer programmer, I have no idea why I could use IE8 and Chrome with Safe Money but not Firefox until the VistaGlazz program was uninstalled. If Safe Money is not working for you, check to see if you also have VistaGlazz running and if you do, try uninstalling it, rebooting, then check to see if Safe Money will work as it is supposed to.

ffw62
ffw62
more options

Kaspersky is not compatible with FF v.16.0.1 Am sure they will 'fix' this problem the weeks ahead.