Avatar for Username

Mozilla Destek’te Ara

Destek dolandırıcılığından kaçının. Mozilla sizden asla bir telefon numarasını aramanızı, mesaj göndermenizi veya kişisel bilgilerinizi paylaşmanızı istemez. Şüpheli durumları “Kötüye kullanım bildir” seçeneğini kullanarak bildirebilirsiniz.

Learn More

Bu başlık arşivlendi. Yardıma ihtiyacınız varsa lütfen yeni bir soru sorun.

Instld. Moz. update; can get to site, but password won't work now

  • 1 yanıt
  • 1 kişi bu sorunu yaşıyor
  • 4 gösterim
  • Son yanıtı yazan: Ibai

jdthrussett
jdthrussett
more options

I loaded Mozilla update 10. My home page got changed. I fixed that. Now when I go to my bank website, it doesn't recognize my password and I can't get in. I checked add-ons; all are enabled that should be. I cleared history before; what is going on?? How do I get back into my bank? When I called the bank, they get into the site from the same page I'm using by putting in my password; the same page on my computer tells me that the password is not valid??? Did I do something when I downloaded? How do I get back in ? Thanks Judy

I loaded Mozilla update 10. My home page got changed. I fixed that. Now when I go to my bank website, it doesn't recognize my password and I can't get in. I checked add-ons; all are enabled that should be. I cleared history before; what is going on?? How do I get back into my bank? When I called the bank, they get into the site from the same page I'm using by putting in my password; the same page on my computer tells me that the password is not valid??? Did I do something when I downloaded? How do I get back in ? Thanks Judy

Tüm Yanıtlar (1)

Ibai
Ibai
  • Administrator
more options

Hi!

It seems that in the upgrading process part of your data was lost. Take a look to this article to find out how to recover it: https://support.mozilla.org/en-US/kb/Recovering%20important%20data%20from%20an%20old%20profile?s=profile&r=3&e=es&as=s#w_passwords