Refund request due to a multiple accounts
Hi, I just got billed for an annual renewal on this account that I thought was unused. I've got another (e**@m*.com) that I use and am billed monthly. It was unexpected and totally wiped me out - can you please cancel THIS account and refund me the £51.99?
Thanks
Tüm Yanıtlar (5)
What is the charge for? Monitor Plus(shut down already)?
You can contact via https://support.mozilla.org/en-US/questions/new/mozilla-account/form
It was for a Mozilla VPN account that I thought was already closed. I have another account.
Hi
The product that you refer to is one of our premium products. In order to get premium support from a dedicated agent, please select the product below to submit your question:
Thanks - the contact support process seems impenetrable.
You need to go to https://support.mozilla.org/questions/new/mozilla-vpn/form with the Mozilla Account that has the Mozilla VPN subscription on it.
You can also try to submit your question with your Mozilla VPN app by going to Settings > Help > Contact Support.
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