Thunderbird 128.5.2esr Crashes on Launch @ atcuf32.dll | winapi::um::bits::IBackgroundCopyManager::GetJob because of bitdefender
Thunderbird started crashing randomly about 2 days ago, however, after restart, it would remain running if I switched to troubleshooting mode. I removed an add-on from Bitdefender in troubleshooting mode.
Today I can't even open Thunderbird-- it crashes on launch. It won't launch even if I hit the Shift key or if I turn off antivirus.
Here is the most recent submitted crash report:
Crash ID: bp-b52cd345-636f-445a-ab4c-764ca0250114
Can someone please give me guidance on what is going on and how to fix it?
Thank you.
Wayne Mery tarafından tarihinde düzenlendi
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Your crash is caused by bitdefender.
Does the crashing stop if you download and install 128.6.0 from https://thunderbird.net/download ?
Bu yanıtı konu içinde okuyun 👍 0Tüm Yanıtlar (5)
Seçilen çözüm
Your crash is caused by bitdefender.
Does the crashing stop if you download and install 128.6.0 from https://thunderbird.net/download ?
"About Thunderbird" says I am running Version 128.6.0esr currently. Should I download it anyway?
I'm on Version: 128.5.2 and get instant crash also.
On further inspection, I was running the 32 bit version of Version 128.6.0 on a Windows 11 system.
I downloaded and installed the 64 bit version, and so far, after 24 hours, no crashes.
Thank you.
richbesq said
On further inspection, I was running the 32 bit version of Version 128.6.0 on a Windows 11 system. I downloaded and installed the 64 bit version, and so far, after 24 hours, no crashes. Thank you.
Thanks. Yes, the 64bit version should have no crashes