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scrolling stops working until I restart windows, I have tried clearing cash and cookies and restart in safe mode but nothing worked

  • 4 yanıt
  • 1 kişi bu sorunu yaşıyor
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  • Son yanıtı yazan: iAyman

iAyman
iAyman

scrolling stops randomly, only note for this issue is I have to hit many buttons in my mouse. when putting firefox in background (i.e. windows explorer in front of firefox) scrolling works. I have tried many mouses suspecting that issue because of the mouse, but all the same. only resolution for this problem is restarting windows, I'm using wireless mouse.

scrolling stops randomly, only note for this issue is I have to hit many buttons in my mouse. when putting firefox in background (i.e. windows explorer in front of firefox) scrolling works. I have tried many mouses suspecting that issue because of the mouse, but all the same. only resolution for this problem is restarting windows, I'm using wireless mouse.

Tüm Yanıtlar (4)

iAyman
iAyman Sorunun sahibi

Hi Thank you very much for considering this issue But I'm not in USA, I can not call this number

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer

Hi iAyman, please ignore the spam message promoting an unofficial phone number.

(Sorry, I don't have a suggestion for the mouse issue at the moment.)

the-edmeister
the-edmeister

Sorry that you are having that problem.

The place to start is with the basic troubleshooting / diagnostic protocol for Firefox. Especially the Firefox SafeMode. https://support.mozilla.org/en-US/kb/troubleshoot-and-diagnose-firefox-problems

iAyman
iAyman Sorunun sahibi

HI Thank you very much I have tried all mentioned resolutions only one worked is "restarting PC", but it will back as mentioned earlier