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Mozilla Destek’te Ara

Destek dolandırıcılığından kaçının. Mozilla sizden asla bir telefon numarasını aramanızı, mesaj göndermenizi veya kişisel bilgilerinizi paylaşmanızı istemez. Şüpheli durumları “Kötüye kullanım bildir” seçeneğini kullanarak bildirebilirsiniz.

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It's frozen in an old folder. New mail is inaccessible. Help!

Thunderbird Sorun giderme
christ1 yanıtlandı
nancybent
nancybent

I thought it was just slow, but now I'm stuck in the 2016 mail folder. It won't open messages there, or delete them or otherwise react. I click on Inbox, where new mail is collecting, but it never goes there. Thunderbird also won't close without using Task Manager. It's my work email! Help, please. Thank you.

I thought it was just slow, but now I'm stuck in the 2016 mail folder. It won't open messages there, or delete them or otherwise react. I click on Inbox, where new mail is collecting, but it never goes there. Thunderbird also won't close without using Task Manager. It's my work email! Help, please. Thank you.

Tüm Yanıtlar (3)

christ1
christ1
  • Top 25 Contributor
  • Moderator

Do you get a 'Not responding' error?

nancybent
nancybent Sorunun sahibi

I've narrowed down the problem, I think. Folder "2016" (which has lots of important email) is damaged somehow. I can move between my other folders, but when I click on 2016, it waits a long time to change, then does show the contents, but I can't open any email, delete any email, select, or take any action in that folder.

Also, once I've made it to (the surface, at least, of) the 2016 folder, it won't let me leave for another folder or close Thunderbird. Frozen.

Any advice is welcome! I'm relieved to have access to Sent mail and my current 2017 inbox, but history is important.

Thank you very much.

Nancy

christ1
christ1
  • Top 25 Contributor
  • Moderator

Can you answer the question? https://support.mozilla.org/en-US/questions/1175388#answer-1007429