Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Mozilla Destek’te Ara

Destek dolandırıcılığından kaçının. Mozilla sizden asla bir telefon numarasını aramanızı, mesaj göndermenizi veya kişisel bilgilerinizi paylaşmanızı istemez. Şüpheli durumları “Kötüye kullanım bildir” seçeneğini kullanarak bildirebilirsiniz.

Daha Fazlasını Öğren

Bu başlık arşivlendi. Yardıma ihtiyacınız varsa lütfen yeni bir soru sorun.

Firefox crashes

  • 1 yanıt
  • 1 kişi bu sorunu yaşıyor
  • 32 gösterim
  • Son yanıtı yazan: nhpeacenik

nhpeacenik
nhpeacenik

Today, Firefox crashed and I saw the mozilla troubleshooting message. I selected the option to restart firefox and got the mozalla troubleshooting box again. I repeated this several times with the same results. I do not want to "restore to factory settings" because I want to keep my history, cookies, etc. It doesn't restart in safe mode from terminal and I am using Chromium to send this message. My operating system is Ubuntu . I'm not sure I'm including the crash information automatically (or doing it correctly), so I pasted the contents of the latest crash log in the box below; it consists of a crash ID, and I hope that's what you need to figure this out. Thanks!

Today, Firefox crashed and I saw the mozilla troubleshooting message. I selected the option to restart firefox and got the mozalla troubleshooting box again. I repeated this several times with the same results. I do not want to "restore to factory settings" because I want to keep my history, cookies, etc. It doesn't restart in safe mode from terminal and I am using Chromium to send this message. My operating system is Ubuntu . I'm not sure I'm including the crash information automatically (or doing it correctly), so I pasted the contents of the latest crash log in the box below; it consists of a crash ID, and I hope that's what you need to figure this out. Thanks!

Seçilen çözüm

After re-booting, I got a more coherent message box when I started Firefox, that allowed me to successfully start Firefox in safe mode. I closed all saved windows and restarted. Firefox now worked. I'm relieved not to have to lose all my private data, but this kind of scare really shouldn't be happening.

Bu yanıtı konu içinde okuyun 👍 0

Tüm Yanıtlar (1)

nhpeacenik
nhpeacenik Sorunun sahibi

Seçilen çözüm

After re-booting, I got a more coherent message box when I started Firefox, that allowed me to successfully start Firefox in safe mode. I closed all saved windows and restarted. Firefox now worked. I'm relieved not to have to lose all my private data, but this kind of scare really shouldn't be happening.