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when I click on a hyperlink it opens in both a new tab in Thunderbird, and a new window in Thunderbird.

  • 4 replies
  • 1 has this problem
  • 1 view
  • Last reply by ejpuckett

ejpuckett
ejpuckett
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Firefox 45.7.0, Windows 10. For the last few days when I click a hyperlink it opens twice. Once as a new tab in Thunderbird, and once as a new window in Thunderbird.

Firefox 45.7.0, Windows 10. For the last few days when I click a hyperlink it opens twice. Once as a new tab in Thunderbird, and once as a new window in Thunderbird.

All Replies (4)

Matt
Matt
  • Moderator
  • Top 10 Contributor
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In order for us to better investigate this issue you need to add a little more non-personal information.

Please add the troubleshooting information to your post To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.

Please also add the result of these troubleshooting steps to your post

  • Does Thunderbird work in TB Safe mode (see Thunderbird Safe Mode)?
  • Do you use anti-virus and firewall software? What is the version?
ejpuckett
ejpuckett Question owner
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Norton Internet Security 22.8.1.14

Still have same problem in Safe mode.

I had to break the trouble shooting copy into 2 parts due to size 

 Application Basics

   Name: Thunderbird
   Version: 45.7.0
   User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:45.0) Gecko/20100101 Thunderbird/45.7.0
   Profile Folder: Show Folder

             (Local drive)
   Application Build ID: 20170124052806
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory

 Mail and News Accounts
   account1:
     INCOMING: account1, , (pop3) pop3.centurytel.net:995, SSL, passwordCleartext
     OUTGOING: , smtpauth.centurytel.net:587, alwaysSTARTTLS, passwordCleartext, true

   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

   account3:
     INCOMING: account3, , (pop3) pop.centurytel.net:995, SSL, passwordCleartext
     OUTGOING: , smtpauth.centurytel.net:587, alwaysSTARTTLS, passwordCleartext, true

   account10:
     INCOMING: account10, , (pop3) pop.centurytel.net:995, SSL, passwordCleartext
     OUTGOING: , smtpauth.centurytel.net:587, alwaysSTARTTLS, passwordCleartext, true

 Crash Reports

 Extensions
   Lightning, 4.7.7, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
ejpuckett
ejpuckett Question owner
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Part 2 

 Important Modified Preferences

   Name: Value

     accessibility.typeaheadfind.flashBar: 0
     browser.cache.disk.capacity: 358400
     browser.cache.disk.filesystem_reported: 1
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     dom.apps.reset-permissions: true
     extensions.lastAppVersion: 45.7.0
     font.internaluseonly.changed: false
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     gfx.direct3d.last_used_feature_level_idx: 0
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: 5f88e1f8-e83c-4faf-ab65-b755d21c095
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1485309057
     places.history.expiration.transient_current_max_pages: 104858
     plugin.importedState: true
     plugins.update.notifyUser: true
     print.printer_HP_Officejet_Pro_8600.print_bgcolor: false
     print.printer_HP_Officejet_Pro_8600.print_bgimages: false
     print.printer_HP_Officejet_Pro_8600.print_colorspace:
     print.printer_HP_Officejet_Pro_8600.print_command:
     print.printer_HP_Officejet_Pro_8600.print_downloadfonts: false
     print.printer_HP_Officejet_Pro_8600.print_duplex: -1003225088
     print.printer_HP_Officejet_Pro_8600.print_edge_bottom: 0
     print.printer_HP_Officejet_Pro_8600.print_edge_left: 0
     print.printer_HP_Officejet_Pro_8600.print_edge_right: 0
     print.printer_HP_Officejet_Pro_8600.print_edge_top: 0
     print.printer_HP_Officejet_Pro_8600.print_evenpages: true
     print.printer_HP_Officejet_Pro_8600.print_footercenter:
     print.printer_HP_Officejet_Pro_8600.print_footerleft: &PT
     print.printer_HP_Officejet_Pro_8600.print_footerright: &D
     print.printer_HP_Officejet_Pro_8600.print_headercenter:
     print.printer_HP_Officejet_Pro_8600.print_headerleft: &T
     print.printer_HP_Officejet_Pro_8600.print_headerright: &U
     print.printer_HP_Officejet_Pro_8600.print_in_color: true
     print.printer_HP_Officejet_Pro_8600.print_margin_bottom: 0.5
     print.printer_HP_Officejet_Pro_8600.print_margin_left: 0.5
     print.printer_HP_Officejet_Pro_8600.print_margin_right: 0.5
     print.printer_HP_Officejet_Pro_8600.print_margin_top: 0.5
     print.printer_HP_Officejet_Pro_8600.print_oddpages: true
     print.printer_HP_Officejet_Pro_8600.print_orientation: 0
     print.printer_HP_Officejet_Pro_8600.print_page_delay: 50
     print.printer_HP_Officejet_Pro_8600.print_paper_data: 1
     print.printer_HP_Officejet_Pro_8600.print_paper_height: 11.00
     print.printer_HP_Officejet_Pro_8600.print_paper_name:
     print.printer_HP_Officejet_Pro_8600.print_paper_size_type: 0
     print.printer_HP_Officejet_Pro_8600.print_paper_size_unit: 0
     print.printer_HP_Officejet_Pro_8600.print_paper_width: 8.50
     print.printer_HP_Officejet_Pro_8600.print_plex_name:
     print.printer_HP_Officejet_Pro_8600.print_resolution: -1032847360
     print.printer_HP_Officejet_Pro_8600.print_resolution_name:
     print.printer_HP_Officejet_Pro_8600.print_reversed: false
     print.printer_HP_Officejet_Pro_8600.print_scaling: 1.00
     print.printer_HP_Officejet_Pro_8600.print_shrink_to_fit: true
     print.printer_HP_Officejet_Pro_8600.print_to_file: false
     print.printer_HP_Officejet_Pro_8600.print_unwriteable_margin_bottom: 0
     print.printer_HP_Officejet_Pro_8600.print_unwriteable_margin_left: 0
     print.printer_HP_Officejet_Pro_8600.print_unwriteable_margin_right: 0
     print.printer_HP_Officejet_Pro_8600.print_unwriteable_margin_top: 0
     print.printer_HP_Officejet_Pro_8630.print_bgcolor: false
     print.printer_HP_Officejet_Pro_8630.print_bgimages: false
     print.printer_HP_Officejet_Pro_8630.print_colorspace:
     print.printer_HP_Officejet_Pro_8630.print_command:
     print.printer_HP_Officejet_Pro_8630.print_downloadfonts: false
     print.printer_HP_Officejet_Pro_8630.print_duplex: -437918235
     print.printer_HP_Officejet_Pro_8630.print_edge_bottom: 0
     print.printer_HP_Officejet_Pro_8630.print_edge_left: 0
     print.printer_HP_Officejet_Pro_8630.print_edge_right: 0
     print.printer_HP_Officejet_Pro_8630.print_edge_top: 0
     print.printer_HP_Officejet_Pro_8630.print_evenpages: true
     print.printer_HP_Officejet_Pro_8630.print_footercenter:
     print.printer_HP_Officejet_Pro_8630.print_footerleft: &PT
     print.printer_HP_Officejet_Pro_8630.print_footerright: &D
     print.printer_HP_Officejet_Pro_8630.print_headercenter:
     print.printer_HP_Officejet_Pro_8630.print_headerleft: &T
     print.printer_HP_Officejet_Pro_8630.print_headerright: &U
     print.printer_HP_Officejet_Pro_8630.print_in_color: true
     print.printer_HP_Officejet_Pro_8630.print_margin_bottom: 0.5
     print.printer_HP_Officejet_Pro_8630.print_margin_left: 0.5
     print.printer_HP_Officejet_Pro_8630.print_margin_right: 0.5
     print.printer_HP_Officejet_Pro_8630.print_margin_top: 0.5
     print.printer_HP_Officejet_Pro_8630.print_oddpages: true
     print.printer_HP_Officejet_Pro_8630.print_orientation: 0
     print.printer_HP_Officejet_Pro_8630.print_page_delay: 50
     print.printer_HP_Officejet_Pro_8630.print_paper_data: 1
     print.printer_HP_Officejet_Pro_8630.print_paper_height: 11.00
     print.printer_HP_Officejet_Pro_8630.print_paper_name:
     print.printer_HP_Officejet_Pro_8630.print_paper_size_type: 0
     print.printer_HP_Officejet_Pro_8630.print_paper_size_unit: 0
     print.printer_HP_Officejet_Pro_8630.print_paper_width: 8.50
     print.printer_HP_Officejet_Pro_8630.print_plex_name:
     print.printer_HP_Officejet_Pro_8630.print_resolution: -437918235
     print.printer_HP_Officejet_Pro_8630.print_resolution_name:
     print.printer_HP_Officejet_Pro_8630.print_reversed: false
     print.printer_HP_Officejet_Pro_8630.print_scaling: 1.00
     print.printer_HP_Officejet_Pro_8630.print_shrink_to_fit: true
     print.printer_HP_Officejet_Pro_8630.print_to_file: false
     print.printer_HP_Officejet_Pro_8630.print_unwriteable_margin_bottom: 0
     print.printer_HP_Officejet_Pro_8630.print_unwriteable_margin_left: 0
     print.printer_HP_Officejet_Pro_8630.print_unwriteable_margin_right: 0
     print.printer_HP_Officejet_Pro_8630.print_unwriteable_margin_top: 0
     print.printer_HP1F7972_(HP_Officejet_Pro_8630).print_bgcolor: false
     print.printer_HP1F7972_(HP_Officejet_Pro_8630).print_bgimages: false
     print.printer_HP1F7972_(HP_Officejet_Pro_8630).print_duplex: -437918235
     print.printer_HP1F7972_(HP_Officejet_Pro_8630).print_edge_bottom: 0
     print.printer_HP1F7972_(HP_Officejet_Pro_8630).print_edge_left: 0
     print.printer_HP1F7972_(HP_Officejet_Pro_8630).print_edge_right: 0
     print.printer_HP1F7972_(HP_Officejet_Pro_8630).print_edge_top: 0
     print.printer_HP1F7972_(HP_Officejet_Pro_8630).print_evenpages: true
     print.printer_HP1F7972_(HP_Officejet_Pro_8630).print_footercenter:
     print.printer_HP1F7972_(HP_Officejet_Pro_8630).print_footerleft: &PT
     print.printer_HP1F7972_(HP_Officejet_Pro_8630).print_footerright: &D
     print.printer_HP1F7972_(HP_Officejet_Pro_8630).print_headercenter:
     print.printer_HP1F7972_(HP_Officejet_Pro_8630).print_headerleft: &T
     print.printer_HP1F7972_(HP_Officejet_Pro_8630).print_headerright: &U
ejpuckett
ejpuckett Question owner
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One more note, if I right click and select open link in browser, it also opens additional tab in existing window, plus a new window. 

Also if I switch my default browser to Edge it works normally, but when I switch back to Firefox the problem returns.

Modified by ejpuckett