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can't delete folders,'thurnderbird has stopped working' then shuts down

  • 3 replies
  • 1 has this problem
  • 3 views
  • Last reply by Matt

kerwood
kerwood
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thunderbird crashes when i attempt to delete folders. I have different email accounts and only 1 of them has this problem. Under server settings..........."when i delete messages' is not there, but it is on the other email account.

thunderbird crashes when i attempt to delete folders. I have different email accounts and only 1 of them has this problem. Under server settings..........."when i delete messages' is not there, but it is on the other email account.

All Replies (3)

Gnospen
Gnospen
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That sounds like this is a POP3 account. Any folder you create on a POP3 account is local. POP3 is supposed to download email to your pc putting them on the account-name /INBOX. It should then delete it from server. If you delete anything from INBOX it should end up in TRASH, that's also a local folder. (If you delete on the server it has it's own trash) So INBOX and TRASH is needed Any other folder should be delete-able. Give us a description on what your trying to delete.

kerwood
kerwood Question owner
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using the information provided above i change this account to IMAP and it does seem to be working. now i have an issue with thunderbird crashing when i try to write an email. will keep working on that one. Thank You for sharing your knowledge.

Matt
Matt
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  • Top 10 Contributor
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kerwood said

using the information provided above i change this account to IMAP and it does seem to be working. now i have an issue with thunderbird crashing when i try to write an email. will keep working on that one. Thank You for sharing your knowledge.

What are the crash ids? https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports