Sync issues

Hi, I seem to be having trouble syncing. I have an account which has 25 years' worth of emails on it, organised into folders. I reorganised the folders, and now on thunde… (อ่านเพิ่มเติม)

Hi, I seem to be having trouble syncing. I have an account which has 25 years' worth of emails on it, organised into folders. I reorganised the folders, and now on thunderbird they appear empty even though webmail shows them to contain emails.

I have tried going offline and downloading messages, changing my password, restarting, and clearing the startup cache.

How do I fix this, please?

Asked by Anna Ceguerra 1 ชั่วโมงก่อน

Last reply by david 17 นาทีก่อน

Add-ons not visible in toolbar customization

I have added many add-ons, some of them are visible in the screenshot. But i can't pin them to the toolbar. And therefore not able to use them. For some reason only thre… (อ่านเพิ่มเติม)

I have added many add-ons, some of them are visible in the screenshot. But i can't pin them to the toolbar. And therefore not able to use them. For some reason only three of them are visible when i click the plugin button in the toolbar and only one of them namely 'ublock origin' is pinned by default. I have tried many things but still not able to pin any plugin

Asked by samrridh.code 3 ชั่วโมงก่อน

Last reply by jscher2000 - Support Volunteer 40 นาทีก่อน

Enhanced Tracking Protection Blocks x.com in Windows

I've added https://x.com as an exception site but it is still blocked. This is outright censorship which is something fascists do. Tell me how to fix your browser s… (อ่านเพิ่มเติม)

I've added https://x.com as an exception site but it is still blocked.

This is outright censorship which is something fascists do.

Tell me how to fix your browser so I may access x.com again or I stop using Firefox forever.

Asked by Taco X 3 สัปดาห์ก่อน

Last reply by jscher2000 - Support Volunteer 45 นาทีก่อน

No middle-click navigation

Hi, it has been a while that one of the updates on firefox removed the ability to navigate using the middle click, i waited and waited for some day an update drop and fix… (อ่านเพิ่มเติม)

Hi, it has been a while that one of the updates on firefox removed the ability to navigate using the middle click, i waited and waited for some day an update drop and fix that but it's been a while and nothing has come, i was sure to test this on another computer and it didn't worked as well so i'm pretty sure firefox has some problems, i mainly use a drawing tablet because i don't have a mouse, so navigating is a bit hard without the usual middle click nagivation(i'm not sure if there is an actual name to that), please help

Asked by lilyathenida 20 ชั่วโมงก่อน

Last reply by James 1 ชั่วโมงก่อน

I can't add my schcool account to Thunderbird.

Hi all. I cannot seem to add my school email to Thunderbird. I love the platform so it would be great if I could figure this out. My email address ends in @hws.edu. It s… (อ่านเพิ่มเติม)

Hi all. I cannot seem to add my school email to Thunderbird. I love the platform so it would be great if I could figure this out.

My email address ends in @hws.edu. It seems to be run through Microsoft, but the 2 factor authentication takes you to their own https://sso.hws.edu/...

I have tried adding, just the email (and it says that the configuration isn't recognized by Mozilla's ISP), and then also just putting in the password (where it says, authentication failed either the entered credentials are incorrect or a separate username is required for logging in. This username is usually your Windows domain login or without the domain.) I don't know what\how the "Your login ex: YOURDOMAIN\yourusername" works.

I have no idea how to do manual configuration but would be willing to try. 

Any help would be appreciated

Asked by Mason Fairfield 20 ชั่วโมงก่อน

Last reply by david 1 ชั่วโมงก่อน

how to fix "suggest-unexpected" incompatible database version error?

I'm using Ubuntu 24.04 and just reinstalled for unrelated reasons. I'm trying to copy my Firefox profile over from my backup to the new installation. I used the Ubuntu S… (อ่านเพิ่มเติม)

I'm using Ubuntu 24.04 and just reinstalled for unrelated reasons. I'm trying to copy my Firefox profile over from my backup to the new installation.

I used the Ubuntu Snap store to install Firefox and put my old profile in -- this is the one that I was using on my previous Ubuntu 24.04 installation just a couple days ago -- and everything seems fine, but I do see this error message:

[ERROR error_support::handling] suggest-unexpected: Error opening database: Incompatible database version: 18

It gets printed when I type things in the search bar, so it seems related to some sqlite database related to history and autocompletion.

Is there a way to fix this? I'm fine with just deleting it, so long as the other parts of the profile remain.

(This is a strange error, since after all I was using the exact same setup -- Firefox on Ubuntu 24.04, installed via snap -- just a couple days ago, and it was, as far as I know, up-to-date.)

Asked by Dan Drake 8 ชั่วโมงก่อน

Last reply by cor-el 1 ชั่วโมงก่อน

HTML Test Prepened on Thunderbird forwarded message RESEND

Hi, This is a clarification of a message the I sent several minutes ago. In that message, I may have stated that I was having a problem with forwarded messages using Fire… (อ่านเพิ่มเติม)

Hi, This is a clarification of a message the I sent several minutes ago. In that message, I may have stated that I was having a problem with forwarded messages using Firefox. Of course, I meant to say that I was forwarding email messages using Thunderbird.

I will restate the problem.

I am using Thunderbird 115.11.0esr (64-bit) on a Mac Mini M2 Pro running Sonoma 14.5.

When I forward an email message, multiple lines of HTML text is prepended to the message to be forwarded. I have attached a screenshot of a message with the first two lines of HTML text in a message to be forwarded.

How do I change this behavior so that the HTML text is not prepended with the forwarded message?

thanks for your help and I apologize for any confusion with my first post.

Asked by photos5 19 ชั่วโมงก่อน

Last reply by david 2 ชั่วโมงก่อน

sending email error

I keep getting this message sporadically: "Sending of the message failed. The message could not be sent because connecting to Outgoing server (SMTP) smtp.hughes.net faile… (อ่านเพิ่มเติม)

I keep getting this message sporadically: "Sending of the message failed. The message could not be sent because connecting to Outgoing server (SMTP) smtp.hughes.net failed. The server may be unavailable or is refusing SMTP connections. Please verify that your Outgoing server (SMTP) settings are correct and try again."

I sent messages yesterday with no problem!

I can't see any issue with the SMTP settings. I've tried troubleshooting mode.

Asked by janetc1 4 ชั่วโมงก่อน

Last reply by david 4 ชั่วโมงก่อน

HTLM Info Added to a Forwarded Email Message

Hi, I'm using Firefox 115.11.0esr (64-bit) on a Mac Mini M2 Pro running Sonoma 14.5. When I forward an email message with Firefox, multiple lines of HTLM text are prepend… (อ่านเพิ่มเติม)

Hi, I'm using Firefox 115.11.0esr (64-bit) on a Mac Mini M2 Pro running Sonoma 14.5. When I forward an email message with Firefox, multiple lines of HTLM text are prepended to the forwarded message. I've attached a screenshoot showing the first 2 lines of this prepended text.

How can I configure Firefox so that his HTML text is not included in forwarded messages?

I have been using Firefox on Mac for a number of years. This behavior started when I upgraded to the Mac Mini M2 Pro and this version of Firefox.

Thanks for your help.

Asked by photos5 19 ชั่วโมงก่อน

Last reply by david 4 ชั่วโมงก่อน

Hotmail stopped working

A while ago my long-time hotmail account stopped working on two computer with windows 10 and one with windows 11. Last night, I looked up an article that said I have to… (อ่านเพิ่มเติม)

A while ago my long-time hotmail account stopped working on two computer with windows 10 and one with windows 11. Last night, I looked up an article that said I have to use Oauth2 instead of normal pw. I made that change on the windows 11 machine and a popup occurred that wanted the number from the google authenticator on my phone. I gave it that and it checks mail now just fine.

This morning I went to one of the Windows 10 machines and did exactly the same. I tried some different server names online and tried some, but after a while I started getting a little window that asked my email address and pw. I put my hotmail address in and got this message:

Microsoft Accounts or personal email addresses don’t work here. Make sure you enter your work or school account (e.g. user@contoso.com). If you want to reset a Microsoft Account password, click here.

Now this is the very same hotmail email that worked on windows 11 with the same server settings last night. It still works.

Now, on the windows 10 machine with those same settings, I get the blank extra window. The extra window appears, does not populate, and disappeared.

It is: https://login.microsoftonline.com/common/oauth2/v2.0/authorize?response_type=code&client_id=9e5f94bc-e8a4-4e73-b8be-63364c29d753&redirect_uri=https%3A%2F%2Flocalhost&scope=https%3A%2F%2Foutlook.office365.com%2FIMAP.AccessAsUser.All+https%3A%2F%2Foutlook.office365.com%2FPOP.AccessAsUser.All+https%3A%2F%2Foutlook.office365.com%2FSMTP.Send+offline_access&login_hint=redacted@hotmail.com

I had no opportunity to do what worked on the windows 11 machine just last night. I cannot check mail on hotmail on this windows 10 pc. I took all the updates available to Thunderbird and firefox. TB is 115.11.1

I'm stopped. Why would it work on one pc and not another? Oauth2 on the windows 11 asked for authenticator. On the windows 10 it never asks.

Asked by Steevo 1 สัปดาห์ก่อน

Last reply by sfhowes 4 ชั่วโมงก่อน

Receiving my e-mails

First of all, I would like to thank you for allowing me to receive e-mail through your organization for quite a few years now. Up until about 3 days ago, there has never… (อ่านเพิ่มเติม)

First of all, I would like to thank you for allowing me to receive e-mail through your organization for quite a few years now. Up until about 3 days ago, there has never been any problems with it. Why is it, that I have NOT been able to receive my e-mails FOR THE PAST SEVERAL DAYS NOW? The last thing you sent me was a notice that there was some sort of faulty access by someone to my e-mail account and that I would have to change my password. I HAVE MADE SEVERAL ATTEMPTS TO DO THIS, BUT EVIDENTLY, MY ATTEMPTS HAVE FAILED. Could you please help me now to accomplish this? Dave Beard([edited] @netzero.net) 6-6-24 @ 0842 pdst p.s. or you could call me(please NO texting as I do NOT know how to do this) mu tel. # is [removed phone# from support forum]

Asked by ~~~~Davy 3 วันก่อน

Last reply by david 5 ชั่วโมงก่อน

Daily Mail Online

Have been unable to view readers comments for a number of weeks and can figure out how to fix. it is not all the time, like last night were available but not this morning… (อ่านเพิ่มเติม)

Have been unable to view readers comments for a number of weeks and can figure out how to fix. it is not all the time, like last night were available but not this morning. All other browsers there is no issue including DuckDuckGo. Am using Ublock Origin, but have been using for years with no issue, even when turn off result the same.

Asked by chappie1 1 วันก่อน

Last reply by cor-el 5 ชั่วโมงก่อน

Gah. Your Tab Just Crashed

Looking for help to try and work out what is happening. Over the last few days, after powering up and browsing the internet everything works fine for a while. Main websi… (อ่านเพิ่มเติม)

Looking for help to try and work out what is happening. Over the last few days, after powering up and browsing the internet everything works fine for a while. Main websites are Facebook, YouTube and continually clicking on bookmarked items. Normally only a few tabs are open at any one time. Then after some time, I open a new tab and get the

Gah. Your Tab Just Crashed message appear on the new tab and can not access any websites after this. The Close Tab, Restore Tab, Restore All Tabs do nothing.

I have to reboot the PC and start again.

I'm using the latest version 126.0.1 (64-bit).

  • Tried running in Safe Mode, uninstalled Firefox and re-installed it, reverted back to 126.0 (64-bit) and same issue.
  • I've cleared the cache and history
  • Had Add Blockers, FB Purity and New Tab Override Extensions. Disabled these and still no success.
  • I have AVG driver update installed and its telling me all the drivers are up to date.
  • The problem seemed to start happening after an AVG update, so I have removed AVG Antivirus

The computer is an ASUS Vivobook Laptop, Intel(R) Core(TM) i3-1005G1 CPU @ 1.20GHz 1.19 GHz with 8GB ram.







I have tried

Asked by s_king 10 ชั่วโมงก่อน

Last reply by cor-el 6 ชั่วโมงก่อน

New tabs keep crashing.

I started having new tab crashes a couple of weeks ago on Firefox and Brave browsers. I have looked in the extensions settings and do not have any added extensions so t… (อ่านเพิ่มเติม)

I started having new tab crashes a couple of weeks ago on Firefox and Brave browsers. I have looked in the extensions settings and do not have any added extensions so that did not cause the problem. I also run Norton antivirus and Norton Ultimate utilities software and regularly clean out files and scan my computer for malware. Not sure if Ultimate Utilities is the problem since I have had other problems in the past with that program. Also, I wonder if Windows updates caused this problem? This has also caused problems in the past. To get around this problem I have to copy the link then right click on my mouse and open a new window the paste the link. Very annoying and time consuming. How do I fix the continual tabs crashing problem?

Asked by c m 1 วันก่อน

Last reply by cor-el 6 ชั่วโมงก่อน

they hacked my firefox

My Gmail is [email address ] now they hacked my google account my first letter on google is a M now the one that hacked my account with Firefox it starts with a P no they… (อ่านเพิ่มเติม)

My Gmail is [email address ] now they hacked my google account my first letter on google is a M now the one that hacked my account with Firefox it starts with a P no they are from the Philippines take them off please from the Philippines im ready to report ti Facebook Instagram and made a report to the police station

Asked by Mirta Perez 9 ชั่วโมงก่อน

Last reply by Paul 6 ชั่วโมงก่อน

Android

Why is Thunderbird not available on my Android phone?

Asked by Darryl Brandon 21 ชั่วโมงก่อน

Last reply by TyDraniu 7 ชั่วโมงก่อน

Thunderbird Beta - Can emails opened in a message window be resized so the text matches the width of the window?

I have Thunderbird Bets and want emails when opened to be in a separate window as non Beta does. In Settings I've selected "Open messages in - A new message window, but s… (อ่านเพิ่มเติม)

I have Thunderbird Bets and want emails when opened to be in a separate window as non Beta does. In Settings I've selected "Open messages in - A new message window, but some emails don't wrap text to fit the window but instead have a width & height slider.

Can the Thunderbird Beta software display open emails in a separate smaller window as a default - and more importantly with wrapped text? Geoff

Asked by gandvday 18 ชั่วโมงก่อน

Last reply by david 7 ชั่วโมงก่อน