Firefox crashes
I am getting regular crashes. I have Trusteer Rapport installed and the crash report always shows as the crash reason:
EXCEPTION_ACCESS_VIOLATION_EXEC or EXCEPTION_ACCESS_VIOLATION_READ
and the crashing thread always refers to:
RapportTanzan27.DLL
Trusteer Rapport is recommended by Nationwide Building Society to ensure you are accessing the valid banking website. I use it to protect other sites too.
Until the last 2 weeks or so there has been no problem but now I get at least 3 or 4 crashes a day always with the above as common factors.
I have uninstalled and reinstalled Rapport but no improvement... I am reluctant to run without it as the Nationwide recommend it.
I am not in any way a computer expert! However it seems that Rapport Trusteer is the issue but I do not know about .dll or about access exceptions.
Any advice out there? I have submitted a report to Rapport too.
วิธีแก้ปัญหาที่เลือก
Make sure that you have the latest updates of your Trusteer software.
You can try to contact Trusteer for support.
- http://www.trusteer.com/support/rapport-installation-links
- http://www.trusteer.com/support/report-problem
- http://www.trusteer.com/support/submit-ticket
Try to update or uninstall and reinstall Trusteer Rapport and if that doesn't help then disable/stop the program for now.
- Start Menu > Programs > Trusteer Rapport > Stop Rapport
การตอบกลับทั้งหมด (2)
วิธีแก้ปัญหาที่เลือก
Make sure that you have the latest updates of your Trusteer software.
You can try to contact Trusteer for support.
- http://www.trusteer.com/support/rapport-installation-links
- http://www.trusteer.com/support/report-problem
- http://www.trusteer.com/support/submit-ticket
Try to update or uninstall and reinstall Trusteer Rapport and if that doesn't help then disable/stop the program for now.
- Start Menu > Programs > Trusteer Rapport > Stop Rapport
I have re installed etc and no joy. However I am now in a conversation with Rapport tech support and will post an update when resolved (I hope!)