ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

My 2018 and 2019 Emails all disappeared from my Inbox

  • 3 การตอบกลับ
  • 3 คนมีปัญหานี้
  • 3 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย Ananda70

more options

My My 2018 and 2019 Emails all disappeared from my Inbox on October 18. The ones in my separate folders still exist. Any ideas for a solution?

My My 2018 and 2019 Emails all disappeared from my Inbox on October 18. The ones in my separate folders still exist. Any ideas for a solution?

การตอบกลับทั้งหมด (3)

more options

Possibly your mail files got corrupted. First of all create a backup of your Thunderbird profile folder. https://support.mozilla.org/kb/profiles-tb#w_backing-up-a-profile

Then try to rebuild the index file of the troubled folder. Right-click the folder - Properties - Repair Folder

Note: depending on the corruption this may erase messages from the affected folder which cannot be recovered anymore. In that case you'd need to restore them from a recent backup done prior to the corruption.

Corruption is often caused by anti-virus software messing with Thunderbird mail files. It is therefore recommended to create an exception for the Thunderbird profile folder, so that the real-time scanner won't attempt to scan the Thunderbird profile with your mail.

For more information on the profile location see http://kb.mozillazine.org/Profile_folder_-_Thunderbird

Also see http://kb.mozillazine.org/Keep_it_working_-_Thunderbird

more options

repair folder does nothing .. Inbox and Templates

more options

did it again .. it worked for the Inbox, THANKS! but not for templates. I made a "templates folder repaired" folder in Templates, did a grand "drag and drop" so now all those emails are "visible" again.