Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 6 ప్రత్యుత్తరాలు
  • 6 ఈ సమస్యలు కలిగి ఉన్నాయి
  • 7 వీక్షణలు
  • చివరి సమాధానమిచ్చినది lizhenry

more options

Firefox crashes on startup. It starts to load the select profile, but then immediately crashes.

Firefox crashes on startup. It starts to load the select profile, but then immediately crashes.

ప్రత్యుత్తరాలన్నీ (6)

more options

This issue should be fixed in 48.0.2, many crashes like yours are due to Websense Endpoint. Do you have this software installed on your machine?

more options

I do have the Websense Endpoint on my machine, but this crashing issue just recently started, and 48.0.2 was automatically installed right before this started.

more options

Add on: I attempted to downgrade to 48.0.1 and it didn't resolve my issue.

more options

Mozilla has reopened the bug report about Websense crashing Firefox so the issue is probably not fully fixed with 48.0.2. :/

more options

Wensense has fixed the issue in version 8.2.5. Can you try to update Websense?

more options

There are some Websense versions before 8.1 which are causing startup crashes on Firefox 48 and 49. Websense is suggesting that affected users should update to the latest version of their software, or ask their IT admin to update across their organization. This document from Forcepoint outlines their supported versions for each browser: https://support.forcepoint.com/KBArticle?id=TRITON-AP-ENDPOINT-Browser-Certified-Product-Matrix