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Android Firefox loses all user data, including bookmarks, passwords, tabs when upgraded

I recently made the (apparently) foolish decision to allow Firefox to upgrade using the Play store App. This is on a Galaxy S8 running Android 9. Firefox 109.2.0 was inst… (மேலும் படிக்க)

I recently made the (apparently) foolish decision to allow Firefox to upgrade using the Play store App. This is on a Galaxy S8 running Android 9. Firefox 109.2.0 was installed and upon opening the App, all of my user data was gone. No tabs, bookmarks, saved passwords or other settings were available.

This is unacceptable. There appears to be no way to recover the lost information, but I am opening this case to determine if there is a recovery strategy. Of course, I don't really want to run version 109.2.0 and will revert back to something that works without losing data as soon as the missing data is recovered.

I'm not sure why the Firefox Devs seem to think that user data is a disposable and unimportant item, but I would encourage a full review of their processes to determine why they have failed so badly.

In the meantime, if anyone has a method that might be used to recover the old profile data, that would be very helpful.

Some notes: 1) No, I don't use Sync (or whatever they are calling it today) because it is a security risk in my view to have any third party including Mozilla know my bookmarks. 2) about:profiles does not work. 3) I'm not sure what version was installed earlier, but AdBlock Plus was working fine, so it may have been a year or more since my last update.

Thanks in advance for any help you can provide.

Asked by firefoxlosesuserdata23 1 வருடத்திற்கு முன்பு

Last reply by Paul 1 வருடத்திற்கு முன்பு

firefox app in google play store from mobile Samsung Galaxy i24 Ultra

can't enable firefox app for android in google play store, it installs but it asks to enable, not open

Asked by baltazorleo 3 வாரங்களுக்கு முன்பு

Last reply by TyDraniu 3 வாரங்களுக்கு முன்பு

  • Archived

downloading for android

Hi I couldnt see a way to download your browser for andriod with using googl. which sort of defeats the idea because I wanted to use firefx as an alternative and dont ne… (மேலும் படிக்க)

Hi

I couldnt see a way to download your browser for andriod with using googl. which sort of defeats the idea because I wanted to use firefx as an alternative and dont need a play account. is there a download link available? thanks.

p.s. is there a contact email around?

Asked by fad49bc1 1 வருடத்திற்கு முன்பு

Last reply by Paul 1 வருடத்திற்கு முன்பு

Lost my passwords after reinstall

Samsung Galaxy S9 plus. I mistakenly uninstalled Firefox, then reboored and reinstalled it. How do I recover my saved passwords? I tried going to the Data folder, but … (மேலும் படிக்க)

Samsung Galaxy S9 plus.

I mistakenly uninstalled Firefox, then reboored and reinstalled it. How do I recover my saved passwords?

I tried going to the Data folder, but there is only 1 folder there, "export messages", for an app that lets me print out or save existing text messages .

Help!!

Asked by whattodo 2 மாதங்களுக்கு முன்பு

Last reply by TyDraniu 2 மாதங்களுக்கு முன்பு

  • Archived

Lost all bookmarks after update

I just updated Friefox on my Android 'phone and all of my bookmarks are gone. How do I recover them?

Asked by tdc 1 வருடத்திற்கு முன்பு

Last reply by Paul 1 வருடத்திற்கு முன்பு

  • Archived

update 106.1.0 no bookmarks? can I recover?

Android: I keep Firefox app up-to-date updated from previous version. After update bookmarks all gone can I recover the bookmarks?

Asked by markwithshoe 1 வருடத்திற்கு முன்பு

Last reply by Paul 1 வருடத்திற்கு முன்பு

  • Archived

where is the Firefox browser?

I just installed Firefox and don't see a browser anywhere. I'm not good with these things. Please help.

Asked by Btuseiger 7 மாதங்களுக்கு முன்பு

Last reply by Paul 7 மாதங்களுக்கு முன்பு

  • Archived

Blue dot

I'm getting a blue dot on the hamburger icon and when I tap the burger icon there's a blue dot next to "install" on the drop-down menu. However when I switch to another t… (மேலும் படிக்க)

I'm getting a blue dot on the hamburger icon and when I tap the burger icon there's a blue dot next to "install" on the drop-down menu. However when I switch to another tab there's no Blue Dot and there's no install menu item.

What is the install icon wanting me to install and if it's a Firefox update why isn't this blue dot showing on all of my open tabs?

Asked by Franco 1 வருடத்திற்கு முன்பு

Last reply by Paul 1 வருடத்திற்கு முன்பு

  • Archived

cant install Firefox

I have been trying to re install Firefox on my Nokia android phone. I have tried many ways to do it but nothing seems to work. Has anyone help me with this please? Tha… (மேலும் படிக்க)

I have been trying to re install Firefox on my Nokia android phone. I have tried many ways to do it but nothing seems to work.

Has anyone help me with this please?


Thanks Alistair Clarke South Wales UK

Asked by alistair_clarke 1 வருடத்திற்கு முன்பு

Last reply by Paul 1 வருடத்திற்கு முன்பு

Questions about Firefox Android install size

I have a few questions about the storage space used by Firefox v60.00 on Android 6.0. Here is a picture of the storage space used up by Firefox on my phone Cache has be… (மேலும் படிக்க)

I have a few questions about the storage space used by Firefox v60.00 on Android 6.0.

Here is a picture of the storage space used up by Firefox on my phone

Cache has been cleared.

Data however is using up a large amount of space (1.3GB).

uBlock origin version 1.16.6 is the only plugin/addon I have installed.

I don't have any downloads.

By comparison Chrome browser on my phone takes up less than 100MB of storage space.

Questions

What is a normal clean install size for firefox on Android ?

What is deleted if I clear the 1.3GB of Data? Will my bookmarks be deleted. Will uBlock origin be deleted (my only installed plugin).

How can I backup my bookmarks to a file?

How do I determine what is using up all this storage space in Firefox, and prevent it from happening again?

Thanks for your responses.

Asked by ekrartona30 4 மாதங்களுக்கு முன்பு

Last reply by Paul 4 மாதங்களுக்கு முன்பு

  • Archived

Firefox Android

Hello, This is the second time all open tabs were closed after a update. What the hell! In the past there were never that kind of problem. You don't know how much work t… (மேலும் படிக்க)

Hello, This is the second time all open tabs were closed after a update. What the hell! In the past there were never that kind of problem. You don't know how much work that is for to reopen all tabs again. Why does that happen?

Asked by alex7401 9 மாதங்களுக்கு முன்பு

Last reply by Medhasree Suram 8 மாதங்களுக்கு முன்பு

  • Archived

Read pdf online without downloading

Firefox android 110.0.1 (Build #2015933339), 43c570380+ AC: 110.0.1, 22ee42db12 GV: 110.0-20230213213738 AS: 96.2.1 Is there no way to open view pdf online without d… (மேலும் படிக்க)

Firefox android 110.0.1 (Build #2015933339), 43c570380+ AC: 110.0.1, 22ee42db12 GV: 110.0-20230213213738 AS: 96.2.1

Is there no way to open view pdf online without downloading it.?

Asked by GardenSurfer 12 மாதங்களுக்கு முன்பு

Last reply by Paul 12 மாதங்களுக்கு முன்பு

  • Archived

1920x1080 resolution Mozilla Firefox 58

How to upgrade 1920x1080 Mozilla Firefox 58 in my app.

Asked by k deb 1 வருடத்திற்கு முன்பு

Last reply by Kumar Arnim 1 வருடத்திற்கு முன்பு

Difficulty Installing Custom Add-On from File on Firefox Nightly Mobile

I am writing to seek assistance regarding a challenge I have encountered while attempting to install a custom add-on from a file. I have followed the steps to enable the… (மேலும் படிக்க)

I am writing to seek assistance regarding a challenge I have encountered while attempting to install a custom add-on from a file.

I have followed the steps to enable the debug menu on Firefox Nightly, and I have also successfully downloaded the custom add-on in XPI format to my mobile device. However, upon navigating to the Add-ons settings, I am unable to locate the option to install the add-on from a file.

I have reviewed the official documentation and community forums for guidance, but I have not found a solution specific to my situation.

Could you kindly provide detailed instructions on how to install a custom add-on from a file on Firefox Nightly for Android? If there have been any recent changes or updates in this regard, I would greatly appreciate any information or resources you could share. Thank you for your time and assistance. I value the work Mozilla does to enhance the Firefox experience and am eager to resolve this matter.

Best regards, Saad

Asked by almwork92 3 மாதங்களுக்கு முன்பு

Last reply by Paul 3 மாதங்களுக்கு முன்பு

  • Archived

firefox on google play store vs galaxy store

Hi, I had firefox from google play store and then the app switched to the galaxy store. Is there a way to switch it back?

Asked by dmelidones234 1 வருடத்திற்கு முன்பு

Last reply by Paul 1 வருடத்திற்கு முன்பு

  • Archived

Does the latest Android version have tabs at the top on 10" tablets?

Before I update my tablet, I wanted to know if my tabs were going to look like they do on my phone or stay the same. I prefer the more "PC" look on my tablet. Screenshot … (மேலும் படிக்க)

Before I update my tablet, I wanted to know if my tabs were going to look like they do on my phone or stay the same. I prefer the more "PC" look on my tablet. Screenshot attached for example of them all at the top. If not, what can we do? Thanks!

Asked by Carolina_luv 1 வருடத்திற்கு முன்பு

Last reply by Paul 1 வருடத்திற்கு முன்பு

Firefox on Samsung phone A32 (Android): how to check for updates

Firefox on Windows works extremely well. On my cell phone (Samsung A32) it also works very good but I cannot find anything in the Settings or Help (again on the cell phon… (மேலும் படிக்க)

Firefox on Windows works extremely well. On my cell phone (Samsung A32) it also works very good but I cannot find anything in the Settings or Help (again on the cell phone) to check for updates?

While browsing a site the site responded by saying my browser (i.e., Firefox) was not up to date.

I immediate went to find a "Check for updates" button in either Settings or Help. I could not find anything.

I assume the cell Firefox is up to date since the latest rev is shown as 122.0 and dated in late January 2024 but there is no button within the cell phone App to verify this.

Could someone suggest how to check on my Android cell phone (Samsung A32) if the Firefox is up to date?

Appreciate any suggestions.

Asked by John 2 மாதங்களுக்கு முன்பு

Last reply by James 2 மாதங்களுக்கு முன்பு

  • Archived

bookmarks missing after update to 109

I just updated to 109 and years of bookmark are gone. In previous versions there was an option to import bookmarks. 109 has nothing. Menu,bookmarks has one option:deskto… (மேலும் படிக்க)

I just updated to 109 and years of bookmark are gone. In previous versions there was an option to import bookmarks. 109 has nothing. Menu,bookmarks has one option:desktop bookmarks. In there are 3 options all of which give a message ,no bookmarks here, when tapped. 1. Have I missed something. 2. If not can I roll back the update, if so how? Thank you

Asked by grumpywithoutcoffee63 1 வருடத்திற்கு முன்பு

Last reply by Paul 1 வருடத்திற்கு முன்பு

No Google account

Hi I do not have a goggle account so I can't download it is there another way to do this please

Asked by Rik 6 மாதங்களுக்கு முன்பு

Last reply by James 6 மாதங்களுக்கு முன்பு

  • Archived

Install

Can not install "firefox-114-2-0.apk" on new Lenovo Tab M8 (TB300FU) via USB. I have installed several other .APK files both before and after trying the firefox.

Asked by n16 7 மாதங்களுக்கு முன்பு

Last reply by James 7 மாதங்களுக்கு முன்பு